Descripción del empleo
About The Role An opportunity has arisen for a Front Office Manager position to join our Front Office Department in Jumeirah Mallorca. The Main Duties And Responsibilities Of This Role Are Manage daily front desk operations, ensuring smooth check-in/out, accurate room assignments, and seamless guest service. Lead and develop the team through coaching, mentoring, and performance management to deliver consistent excellence. Oversee Opera system, maintain data accuracy, control rates, and ensure SOP compliance. Resolve guest feedback and complaints professionally, implementing improvements to enhance satisfaction. Control departmental budget, monitor performance, and optimize resources to maximize efficiency and profitability. About You The ideal candidate for this position will have the following experience and qualifications: Proven experience managing front desk operations in a 5-star hotel environment. Strong leadership skills with experience coaching, mentoring, and developing high-performing teams. Proficient in Opera or similar property management systems, with strong attention to accuracy and procedures. Excellent guest service and problem-solving skills, with a focus on satisfaction and quality standards. About The Benefits Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry. This includes: Join a growing luxury hospitality company with exciting opportunities for training, development, and career advancement. Work in a unique environment in the heart of Mallorca, surrounded by beauty, luxury, and a energetic multicultural team. Benefit from complimentary cleaning of employee uniforms and work attire. Opportunity to participate in the Winter Relocation Program with opportunities to work at other Jumeirah properties.
Requisitos
Sobre la empresa
Jumeirah Mallorca está situado en Port de Soller, un pueblo costero de la isla de Mallorca situado en la Serra de Tramuntana. Se trata de un espacioso Hotel con 121 habitaciones y suites, todas ellas con terraza privada o balcón francés, donde nuestros clientes disfrutan de las vistas al mar mediterráneo o a las montañas de la Serra de Tramuntana, patrimonio de la UNESCO. El Hotel ofrece a sus clientes tres restaurantes, tres bares, dos piscinas y nuestro maravilloso Talise Spa. El Hotel está dividido en once edificios situados en plena naturaleza. Jumeirah Mallorca is located on a cliff and surrounded by pine forests looking over the fishing town of Port Soller. Its 121 spacious guestrooms and suites, all with private terrace or French balcony, enjoy stunning views of the Mediterranean Sea or views of the port and the impressive Tramuntana mountain range, a UNESCO Heritage site. The hotel offers three restaurants, three bars, two swimming pools and our Talise Spa. The hotel is divided into eleven low-rise structures ensuring that visitors experience a truly exceptional and natural environment.