Coordinator CRO Madrid

Descripción del empleo

The person who joins us will be part of our reservations department, coordinating a team of agents to manage the requests received through the different sales channels of our customers. Functions: - Continuous evaluation, through listening, monitoring, etc. - Feedback Individual/group sessions with agents. - Management - Coordination and continuous monitoring of the team of agents. - Creation and monitoring of action plans to achieve objectives. - Constant reporting to platform managers. - Control of the sizing and balance of the workload. - Resolution of doubts and incidents. - Team management and motivation. - Quality Management. What are we looking for? - We are looking for an experienced Call Center coordinator for a team of agents. - Oriented towards objectives and results. - Native/Bilingual Level of English - Communication skills, persistence, ability to work in the face of challenges, initiative and decision making, with leadership capacity. - Teamwork. - Be a goal-driven, determined person being able to meet deadlines and work well under pressure. - Have the ability to effectively multi-task and juggle multiple responsibilities at once. - Organized and methodical person. - Critical thinker and problem-solving skills essential Offered - Integration into a dynamic team, focused on excellent service. - Remuneration according to the position. - Continuing Training Plan to enhance professional development - Access to the e learning training platform - Commissions as a percentage of objectives. - Possibility of functional, national and/or international mobility - Incentives and Benefits Plan. - Ticket Restaurante. - Hybrid work model

Requisitos