Hospitality Tech Specialist

Descripción del empleo

Are you looking for a new career challenge? Are you eager to work in a technological environment with a great team spirit? Then you're looking at the right place! Host Hotel Systems is the largest technology provider for the hospitality sector operating in Portugal, with over 1800 clients. At Host, we create customized solutions for businesses of all sizes - from hotels and hotel chains to pousadas, hostels and short-term rental apartments. To support our growth, we are looking for a Customer Support Technician. This position focuses on providing technical assistance to customers, answering questions and helping resolve basic issues Strong communication skills are a must, as is a customer-oriented profile. Your duties: Ensure high-quality customer service according to company standards Provide first-line technical assistance, helping customers troubleshoot issues and use the software correctly Communicate effectively, identifying issues and presenting appropriate solutions Handle customer requests through multiple channels (phone, email, etc.) Make follow-up calls when needed to provide clarification or confirm resolution Escalate unresolved cases to higher support levels Act as the first point of contact for technical assistance requests Keep customers informed about products, services and the status of their requests Identify opportunities to improve internal processes and customer experience Provide appropriate solutions and guide customers through the resolution process Requirements: Secondary education or technical training in a relevant area (IT, Tourism, etc.) Basic knowledge of the hospitality industry and/or hotel software Willingness to participate in an occasional on-call rotation outside regular working hours, including nights and full weekends when required Strong interest in technology and troubleshooting Fluency in Portuguese and English (spoken and written) Excellent communication, organization and multitasking skills Ensure compliance with internal IT Help Desk policies and procedures Ability to work under pressure and prioritize tasks effectively Basic SQL knowledge (preferred) We value: Attention to detail Teamwork abilities Proactivity and self-motivation Problem-solving mindset We offer: Competitive salary package Hybrid work model Employment contract 23 vacation days per year Benefits package (health insurance, etc.) Integration into a growing company with internal career progression opportunities Send your CV to jobs@hhs.pt

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