Descripción del empleo
Based at Mandarin Oriental Punta Negra, Mallorca, as the Door Attendant, you will be responsible for warmly welcoming guests, managing the safe and efficient parking and retrieval of vehicles, and keeping the hotel’s main entrance clear and orderly. This role is key to ensuring an exceptional arrival and departure experience, reflecting the highest standards of luxury service. As Door Attendant, you will be responsible for the following duties: Warmly welcome guests upon arrival, providing a friendly and professional greeting. Efficiently and safely park and retrieve guests’ vehicles in accordance with company standards. Supervise and maintain the hotel’s main entrance clear and secure, ensuring smooth traffic flow and an impeccable arrival and departure experience. Keep detailed records of parked vehicles, including keys, license plates, and assigned locations. Ensure all vehicles are returned in the same condition as received, following MOHG inspection procedures and promptly reporting any incidents or damages. Provide assistance with doors, light luggage, or directions, ensuring attentive and personalized service. Work closely with the Concierge team and other departments to coordinate services and anticipate guest needs. Maintain the exterior area of the hotel clean, tidy, and well-presented at all times. Perform any other reasonable duties assigned by the Head Concierge or relevant department supervisors. Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. We’re Fans. Are you?
Requisitos
As Door Attendant, we expect from you: Valid driver’s license. Previous experience in similar roles such as valet parking, doorman, or customer service in luxury environments is highly valued. Effective communication skills in both English and Spanish (additional languages are a plus). Proactive attitude, strong service orientation, and attention to detail. Well-groomed appearance in line with the hotel's presentation standards.
Ubicación de la vacante
Sobre la empresa
Enmarcado en el impresionante entorno de Puerto Portals, Mandarin Oriental Punta Negra fusiona a la perfección un lujo sutil y emocional con la belleza natural de Mallorca. Celebra la esencia de la isla a través de experiencias a medida, viajes culinarios dinámicos y un bienestar rejuvenecedor, diseñados para sumergirte en la vibrante atmósfera y las extraordinarias propuestas que Mallorca tiene para ofrecer.
