Descripción del empleo
Introduction Considered as one of the most traditional and oldest luxury hotel in Gstaad, LE GRAND BELLEVUE combines the luxury and the sophistication of a grand hotel with the charming atmosphere of a cozy country house. We are looking forward welcoming a new team member for the position : ASSISTANT RESERVATION MANAGER KEY RESPONSIBILITIES- Handle professional telephone and written reservations - Process all reservation requests efficiently - Actively sell rooms and vouchers - Create tailored offers for guests - Maintain and update the guest database - Provide guest service in three languages (German, French, English) and manage related correspondence - Manage all reservation requests and bookings for groups post-contract, collaborating with sales and events teams - Deliver professional customer service in compliance with LQA standards - Implement strategies to enhance guest retention and drive repeat bookings through targeted marketing campaigns and exceptional service - Conduct monthly commission checks for all OTAs and travel agencies - Set rate codes for voucher sales - Control pricing for group reservations - Ensure timely processing of reservations, cancellations, and payments - Maintain and oversee data accuracy in reservation systems WHY JOINING LE GRAND BELLEVUEWorking at Le Grand Bellevue means becoming part of a team that prides itself on delivering a genuine and authentic service amidst the stunning beauty of the Swiss Alps. Enjoy an inclusive hospitality culture where your dedication is recognized. Join us in creating unforgettable moments for our esteemed guests and be part of our ongoing commitment to excellence in the luxury hospitality industry. Discover the world-famous mountain destination with a wide range of activities Employment conditions in accordance with L-GAV Get your accommodation in our staffhouses in the surroundings on the hotel Select the half/full pension from our staff restaurant Be a hotel member of Swiss Deluxe Hotels group and enjoy discounted stay in the partners' hotels Enjoy the benefits and discounts of the YOURGSTAAD card over the station Get access to Brands for Employees and their plateform of deals
Requisitos
• Good oral and written language skills (d/f/e) • Good computer and MS Office skills • Ideally Opera knowledge (Opera Cloud) • Guest-oriented, professional work and sales talent
Sobre la empresa
HOTELCAREER.com opens your doors to new job opportunities With a job platform specialising in the hospitality, gastronomy and tourism industry, you have an interesting selection of job offers to choose from. Luxury hotels, resorts as well as Michelin starred restaurants and many other companies and establishments publish their job offers on our platform. We attract future employees from the respective sector for the companies advertising jobs and vice versa. Imagine being a hotel director or head chef for an upper-class restaurant. Inside the walls of restaurants and hotels where customer satisfaction is paramount, jobseekers can follow their dreams and prepare exquisite meals and feasts for the palate as a cook, give guests a warm welcome when they walk through the doors of a hotel as a receptionist and much more. Become a travel agent and advise people on the many dream destinations around the world. The tourism industry is full of new and interesting cultures, working as a tour operator gives you the chance to reveal all the jewels that travelers want to discover. When guests check in at a hotel a hotel manager is the one engaging with them in an upbeat manner, demonstrating the company culture and values and representing it in front of the media and general public. One cannot think well, love well, sleep well, if one has not dined well as goes the proverb by Virginia Woolf… That is why there are jobs in the gastronomy sector to satisfy the guests’ culinary needs.