Groups & Events Sales Manager

Descripción del empleo

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. OVERVIEW The Group Reservations Manager leads and oversees all group reservation operations within the Groups & Conventions department. This role serves as the strategic point of contact for Meeting Planners and Convention Services Managers, ensuring flawless execution of all reservation-related components of group business. The manager is responsible for driving operational excellence, maintaining contractual compliance, optimizing room block performance, and fostering strong internal and external relationships. HOW IT'S DONE • Lead the end-to-end management of group room blocks, ensuring accuracy, compliance with contractual terms, and timely execution of all reservation requirements. • Establish and maintain operational standards, workflows, and performance expectations for the Group Reservations team. • Oversee the integrity of data entry and system usage across platforms such as Opera and Marsha • Serve as the primary liaison between Sales, Convention Services, Front Office, and other operational departments to ensure seamless group execution. • Lead and participate in key meetings including pre-conferences, group fact sheet reviews, pick-up analyses, and post-event evaluations. • Build and maintain strong professional relationships with Meeting Planners, ensuring proactive communication and exceptional service delivery. • Manage VIP arrangements, upgrades, special requests, and rooming list requirements with precision and attention to detail with Conventions Department. • Monitor pick-up trends, room block performance and identify risks and opportunities. • Recommend process improvements, system enhancements, and operational efficiencies to maximize revenue and guest satisfaction • Provide coaching, guidance, and continuous feedback to Group Coordinators and other team members. • Identify training needs and coordinate learning opportunities related to systems, procedures, and customer service. • Foster a collaborative, high-performance team culture aligned with hotel standards. • Strong command of Opera and Marsha • Excellent communication, negotiation, and problem-solving skills. • Demonstrated ability to lead teams, manage multiple priorities, and make strategic decisions. • Analytical mindset with strong attention to detail and customer-centric approach. • Flexibility to adjust working hours based on hotel events and operational needs. Hours: Standard schedule is 09:00 to 17:00, with flexibility required depending on group activity and hotel events. Role duties: Listed below is an outline of some of the duties and responsibilities of the Group Reservations Manager. • Weekly meeting with Conventions Services • Attend weekly One of One meeting with DCS • Full management of the group room blocks • Attend pre-con meeting and Group Fact Sheet meetings What the Group Reservations Manager is not: A replacement for the Convention Services Manager. Instead, it functions as a leadership role that supports, guides, and elevates these positions through strategic oversight of group reservations At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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