Descripción del empleo
##Job Summary: The Customer Success Manager will serve as the primary point of contact for our international clients in the tourism industry, ensuring their needs are met and fostering strong business relationships. The successful candidate will manage client accounts, provide exceptional customer service, and support the overall success of our clients' operations. We are not looking for a technical expert but someone who already knows or is not afraid of learning how hotel tech works and connects.(PMS, Booking engine, RMS…) ##Client Management: Help our client’s management team to understand and get the most value from the full suite of company products and services. Support to clients on how to use our products and services effectively for the operational staff. Provide regular updates (online/onsite meetings) to clients regarding their account status, project progress, and any issues that may arise. Clearly communicating company values and updating clients on any new products. Acting as the main point of contact for assigned clients. Coordinate with internal teams to address client concerns and facilitate solutions. Develop and maintain strong relationships with clients, including hotels and similar companies. Monitor and manage client accounts to ensure satisfaction and retention. ##Account Administration: Maintain accurate records of client interactions and account activities. Interact with customers in a regular bases by phone and email to maintain contact and progress Prepare and deliver reports on account performance and client satisfaction.
Requisitos
##Education and Experience: 2-3 years of experience in a hotel reservations department or customer service or account management role, or travel agency. Willing to travel occasionally (day trips) ##Languages: Spanish (required - fluent business level) English (required - fluent business level) Other Languages (nice to have) ##Skills and Competencies: Knowledge of Hotel Reservations Departments Ability to understand and help our different customer personas, including Reservation Agents, and Top Managers (HQ) Excellent communication (written and spoken) and interpersonal skills Strong organisational and time management abilities Willingness to learn how to manage the CRM Ability to work independently but also as part of the team Ability to set priorities on your tasks Attention to detail and a proactive approach to problem-solving You don’t need to be technical, but you should not be afraid of helping our clients with their tech ##Technical Requirements: Proficiency in using remote communication tools (e.g., Outlook, Google Workspace, Slack, etc).
Sobre la empresa
##Company Overview Hotel Res Bot is a young and fast-growing SaaS company helping hotels and travel agencies automate their inbound communications using self-trained AI. Our platform integrates with multiple systems and relies heavily on configuration, automation, and messaging rather than manual processes. ##Attitude & Culture Since this is a fully remote position within a small but close-knit team, we place a strong emphasis on finding someone who is genuinely interested in the challenges of the role and able to manage their time effectively in a home-office environment. We work in a trust-based, non-micromanaged setup. You have flexibility in how and when you work, and in return we expect ownership and reliability in delivering assigned tasks. Support and guidance are always available when needed, but this role is best suited to someone who is comfortable working independently and taking responsibility for their work. Even our most junior team members are treated as professionals and trusted to operate on an equal, adult-to-adult basis. We also place great value on a strong team and error culture. We focus on learning and improving together rather than assigning blame. Open, respectful communication is essential to us—disagreement is always welcome, but personal attacks are not. Maintaining a mutually respectful and constructive environment is especially important in a fully remote setting