Descripción del empleo
Mamma Tiramisú is a specialty dessert shop in the heart of Barcelona's Sant Pere neighbourhood, dedicated to bringing authentic Italian tiramisú to the city — enriched with modern and exotic twists. We combine Italian tradition with creative innovation, one spoon at a time. Available in-store and on Glovo and Uber Eats, we're a growing brand on a mission to scale.
We're looking for an experienced shop manager to lead daily operations and a team of 5. You'll be hands-on — serving customers, training staff, and driving sales performance — while also owning the strategic and organisational work that helps the shop grow.
Responsibilities:
- Lead and coordinate a team of 5, including scheduling and shift management
- Train, onboard, and develop team members to hit service and sales standards
- Oversee day-to-day operations, ingredient quality control, and store presentation
- Drive revenue growth and ensure monthly sales targets are met
- Identify and execute process improvements and strategic initiatives
Requirements:
- Minimum 2–3 years of experience in a management role in F&B or retail
- Proven ability to manage, motivate, and develop a small team
- Sales-driven mindset — comfortable with targets and performance-based compensation
- Strong operational skills: scheduling, stock control, daily ops
- Spanish and English mandatory; any additional language (Italian, Catalan, etc.) is a plus