Your role
Be the main point of contact for confirmed groups, guiding clients from the initial handover through planning, arrival and departure.
Prepare proposals, quotations and contracts for social events and meetings with fewer than 10 bedrooms.
Coordinate accommodation, catering, meeting spaces and additional services, communicating clear requirements to all departments.
Prepare and distribute event orders and group summaries, ensuring teams have the information they need to deliver a seamless experience.
Build strong client relationships, anticipate needs and identify opportunities to enhance each booking through additional hotel services.
Monitor deposits and payment schedules, update pro-forma invoices and check final billing for accuracy.
Attend operational briefings, coordinate pre-event meetings and support site inspections when required.
Maintain regular contact with clients during their event or stay, resolve issues promptly and gather feedback to encourage repeat business.
About you
At least two years’ experience in a similar groups and events role within a hotel of a comparable standard, with experience in meetings, incentives, conferences and events (MICE).
Strong knowledge of hotel operations and confidence using hotel management or customer experience systems.
Excellent organisational skills, attention to detail and the ability to manage several bookings and deadlines.
A confident communicator who builds positive relationships with clients and colleagues.
A commercial approach, with the ability to identify opportunities to increase revenue while enhancing the guest experience.
A proactive approach to solving problems and a genuine passion for personalised service.
Advanced written and spoken English; additional languages would be an advantage.
A degree in Tourism, Hospitality, Marketing or a related subject is preferred.
Bring your talent to ME London
Join a team where your creativity, attention to detail and passion for hospitality can help shape memorable experiences.
Because belonging to the great Meliá family is being VIP
- Holidays: 28 days’ holiday including 8 public holidays
- Contributory pension scheme
- Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
- Discounted dental and health cover with HSF
- Great discounts with Melia Hotels Worldwide: (Friends & families discounts)
- Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
- Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives
- Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
- High street discounts: with Perks at Work
- Meals on duty
- Payday Parties
