Descripción del empleo
GEX - Coordinador de Experiencia del Cliente
About the Hotel:
Meliá Durrës is a premium beachfront resort on the Adriatic coast, known for its elegant design, exceptional service, and Mediterranean atmosphere. As part of Meliá Hotels International, our mission is to create unforgettable stays through warm hospitality, personalized attention, and consistent service excellence.
Job Mission:
As a Guest Experience Coordinator at Meliá Durrës, your primary mission is to ensure the highest standard of guest care and service at all times. You will be the ambassador of our brand promise and identity, delivered through the hotel’s product, facilities, entertainment, and various other services.
What You Will Do:
• Arrive punctually for duty, ensuring the personal appearance and uniform comply with company procedures.
• Consistently provide and maintain the highest standard of guest care and services.
• Maintain effective liaison with all hotel departments to ensure successful operation.
• Ensure good working relationships with all collaborators. Undertake all duties with the utmost courtesy and always wear a smile.
• Understand local regulations and Melia Hotel International policies regarding guests’ privacy.
• Ensure all hotel areas, including back of the house and guestrooms, follow Melia brand standards and established setups.
• Welcome guests and bid them farewell upon departure.
• Aid and assist guests during their stay through effective use of social skills and pass any complaints or comments onto the GEX Manager.
• Ensure Level guests enjoy an exclusive superior experience by attending them personally.
• Generate corresponding GEX reports on a daily basis and share them with team members.
• Send guest communication via email, including welcome and goodbye messages.
What We Are Looking For:
• University Degree, Hospitality and tourism certification, Certificate in Customer Care or Public Relations.
• Native Albanian, fluent English and German, spanish is an advantage.
• Opera system proficiency.
• Basic computer knowledge.
• Guest Experience/Relations standards.
• Etiquette and Protocol.
• Basic knowledge of international and national culture and traditions.
• Minimum of 1 year in a similar position in large hotels or international companies.
