Descripción del empleo
Duties and Responsibilities
Have a thorough knowledge of all facilities and services offered by the resort including type of rooms available as well as their location and layout.
Support the Director of Rooms and focus on the rejuvenation of the room/public area and laundry experience.
Have a thorough knowledge of all facilities and services offered by the hotel including type of rooms available as well as their location and layout.
Administer all housekeeping and laundry facilities and ensure secure environment for all our guests.
Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
Work in partnership with Front Office/Guest Services, Reservations and F&B to ensure guest’s needs are determined /met and oversee the overall smooth operation of Housekeeping department.
Instill a cost-focused philosophy through training and education.
Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.
Qualifications
To execute the position of Executive Housekeeper, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
Possess a High School Diploma or equivalent plus four years housekeeping/laundry experience preferably in a hotel of similar size and complexity and including supervisory experience. Minimum of a Bachelor’s degree in Hospitality, Hotel or Business Management and more than five years’ experience in a similar hotel operational role, preferred.
Fluent in English and Spanish is a plus.
Valid Spanish Work Permit or European Union citizenship is required for this role.
