Descripción del empleo
MISSION
As a Front Office Intern, you will support the daily operations of the front desk while gaining hands-on experience in customer service within a luxury hospitality environment. You'll work closely with the team to ensure guest satisfaction and contribute to delivering memorable guest experiences. RESPONSIBILITIES
• Support the Front Office team in welcoming guests and personalizing their experience.
• Assist with daily tasks such as check-in/check-out procedures, guest profile updates, and administrative duties.
• Learn how to handle guest requests, inquiries, and complaints with professionalism and empathy.
• Help ensure proper service for VIP arrivals and support upselling initiatives.
• Participate in team meetings and contribute to improving guest service.
CUSTOMER EXPERIENCE
• Learn and apply brand standards and service protocols.
• Contribute to creating personalized experiences by anticipating guest needs.
• Support the team in handling guest incidents and escalate when necessary.
• Promote the hotel's Sensory Architecture, services, events, and experiences.
REQUIREMENTS
• Education: Currently pursuing or recently completed a degree or vocational training in Tourism, Hospitality, or a related field.
• Languages: Fluent in English; knowledge of a third language is a plus.
• Experience: Previous internship or customer service experience is a plus, but not required.
• Skills: Strong communication and organizational skills, a service-oriented mindset, and interest in hotel operations and guest relations.
