Travel Agent - Tour Operadores - Indefinido - Mérida, Yucatán

Descripción de la oferta

Who we are
Travel should be exciting to plan—not overwhelming. That’s why, in 2013, four travel lovers set out to change the game. They created Worldia, a platform that makes it easy for travel agencies to build, customize, and book unforgettable trips for their clients—all in just a few clicks.

We partner with travel agencies giving them the tools to offer made-to-measure journeys across 90+ destinations, backed by cutting-edge technology and top-tier customer support.

And because we have a winning formula, we're continuing to drive our growth—expanding internationally, innovating our tech, and welcoming new partners to reimagine the future of travel.

Ready to be part of the journey?

As part of our ambitious goal to double US revenues, we are expanding our team by opening two Travel Agent positions based in Mérida. This is a unique chance to play a key role in delivering exceptional service to our travel agency partners and supporting our growth in the US market.

Missions:

Customer Support:
Provide assistance to travel agencies via phone (2–3 hours/day on rotation) and respond to platform-related inquiries.
Address travel agency requests through HubSpot with the goal of responding within 2 hours and resolving tickets within 24 hours.

Training & Expertise:
Offer webinars or personalized guidance on platform usage and destination knowledge.
Collaborate with the team or production managers for specialized inquiries.

Litigation Management:
Assess and resolve disputes, including calculating refunds, with a target litigation rate of under 2%.

Operations:
Convert itineraries into bookings using various systems, handle modifications, and coordinate with suppliers.

What we are looking for:

Soft skills:
Empathy and excellent communication skills (fluent written and spoken English required)
Strong problem-solving abilities and attention to detail.
Stress resistance and adaptability under pressure.
Solid destination and geography knowledge.
Patience and a positive attitude.

Hard Skills:
Experience with CRM tools like HubSpot.
Additional language skills (Spanish or French).
Why Join Us?
You’ll work in a dynamic and collaborative environment where your skills will directly contribute to our growth. This role offers an exciting blend of customer interaction, problem-solving, and operational tasks, perfect for someone passionate

How to Apply:
If you’re interested, please join your application in English. We look forward to hearing from you!

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