Descripción del empleo
About the Job An exciting oportunity has arisen for a Front Office Agent to join Jumeirah Mallorca. The main duties and responsibilities of this role are: Provide a seamless and personalized experience for guests during check-in, stay, and check-out, ensuring all information and special requests are accurately processed. Deliver guest service in line with LQA (Leading Quality Assurance), Forbes, and FHR standards, maintaining the highest level of professionalism and luxury service Anticipate and respond to guest needs, handle inquiries, and resolve complaints promptly, aiming to exceed guest satisfaction. Assist with reservations, manage VIP bookings, handle guest billing, and process payments efficiently while ensuring accuracy. Collaborate with other departments to ensure timely room readiness, special requests, and smooth service delivery. Provide personalized service to VIP guests, manage special occasions, and coordinate with relevant teams to enhance the guest experience. About you: The ideal candidate for this position will have the following experience and qualifications: Minimum of 1-2 years of experience in a luxury hotel front office. High school diploma or equivalent required; Bachelor’s degree in hospitality management or a related field is preferred Exceptional communication and problem-solving skills with the ability to multitask and perform under pressure. Fluent English is required, other languages are a plus. About the benefits: Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry. This includes: Join a growing luxury hospitality company with exciting opportunities for training, development, and career advancement. Work in a unique environment in the heart of Mallorca, surrounded by beauty, luxury, and a energetic multicultural team. Enjoy generous F&B discounts and reduced hotel rates across our properties worldwide. Take advantage of the Winter Relocation Program with opportunities to work at other Jumeirah properties. Benefit from complimentary cleaning of employee uniforms and work attire. Enjoy complimentary meals during your shifts.
Requisitos
Sobre la empresa
Jumeirah Mallorca está situado en Port de Soller, un pueblo costero de la isla de Mallorca situado en la Serra de Tramuntana. Se trata de un espacioso Hotel con 121 habitaciones y suites, todas ellas con terraza privada o balcón francés, donde nuestros clientes disfrutan de las vistas al mar mediterráneo o a las montañas de la Serra de Tramuntana, patrimonio de la UNESCO. El Hotel ofrece a sus clientes tres restaurantes, tres bares, dos piscinas y nuestro maravilloso Talise Spa. El Hotel está dividido en once edificios situados en plena naturaleza. Jumeirah Mallorca is located on a cliff and surrounded by pine forests looking over the fishing town of Port Soller. Its 121 spacious guestrooms and suites, all with private terrace or French balcony, enjoy stunning views of the Mediterranean Sea or views of the port and the impressive Tramuntana mountain range, a UNESCO Heritage site. The hotel offers three restaurants, three bars, two swimming pools and our Talise Spa. The hotel is divided into eleven low-rise structures ensuring that visitors experience a truly exceptional and natural environment.