Descripción del empleo
We are excited to introduce you to a luxurious and unique urban resort - Melia Desert Palm, a proud member of The Melia Collection. The resort is a five-star boutique property, offering a wide range of one, two, and three-bedroom villas, each featuring an intimate and completely private pool, which is highly sought after, especially amongst the GCC clientele. Additionally, you can stay in our beautifully curated suites with a view of the greenery. What makes this resort stand out is its equestrian theme, which is reflected in every aspect of the property. From four polo fields to a professional polo club, a riding school, and over 200 horses on the estate, you will be surrounded by the beauty of these magnificent animals. If you're looking for relaxation and rejuvenation, then you will love the world-class treatments available at the Samana Spa, or the wellness classes offered in our large recreation center. And when it comes to dining, you will be spoilt for choice with three delightful restaurants to choose from, or you can order food to your villa. Conveniently located just 20 minutes from the DXB airport and 25 minutes from Dubai Mall, Melia Desert Palm offers a serene oasis amidst the hustle and bustle of Dubai. You can unwind and soak up the tranquility of the lush estate while enjoying spectacular views of the dramatic Dubai skyline. At Melia Desert Palm Member of Melia Collection, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all. #LI-MR1
• Must have at least 2-4 years’ of relevant experience preferably in a supervisory role such as Bar Captain or Team Leader.
• High School Degree or Equivalent
• Excellent people skills
• Strong English communication
• Strong technical knowledge
• Professional appearance
• Ability to tackle a variety of problems
• Attention to detail
• High level of organization
• Computer skills (excel, email, MICROS,)
FUNCTIONAL COMPETENCIES AND RESPONSIBILITIES:Please note that this is not an exhaustive list of everything that needs to be done. MELIA DESERT PALM employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
• To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on colleague satisfaction and delivery of prompt, courteous service.
• Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all outlets.
• Greet guests pleasantly as they approach the bar; promote house drinks and utilize up-selling skills whenever possible to maximize revenues.
• Prepare food and beverages requested by guests.
• Adhere to established pouring standards and drink recipes to provide a consistent product to the guests and to control costs. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable.
• Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies. Perform pre and post-shift side-work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.).
• Inspect bar daily for cleanliness and attractiveness and inspect all equipment and machinery for proper operation
• Train, maintain and enforce MELIA DESERT PALM RESORT & HOTEL Service Standards
• Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
• Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
• Be on the floor during entire meal period and ensure adequate coverage
• Ensure that only a quality product is being served
• Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
• Assist any colleague in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program.
• Encourage problem solving by colleagues through proper training and empowerment, to ensure guest satisfaction.
• Identify and recommend incentive programs, new ideas, and methods of operation
• Ensure the security of monies, credit and financial transactions
• Order and/or replenish/requisition supplies, inventory, uniforms, etc. in a timely and efficient manner
• Minimize waste and breakage of glassware and supplies. Inventory of unused liquor and beverages.
• Schedule employees to ensure proper coverage.
• Communicate and enforce policies and procedures
• Monitor performance and recommend disciplinary or other human resources-related actions in accordance with company rules and policies.
• Ensure all colleagues are properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job functions.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Take part in the briefings held at the beginning of each shift to receive information on colleague absences, VIPs, groups, events, general comments and to exchange opinions.
• Offer a consistently warm, professional welcome and farewell to guests and clients on their arrival at and departure from the catering area, maintaining impeccable posture and presentation at all times.
• Greet clients politely and tell them one's name, informing them that you will be in charge of serving them.
• Take orders accurately, checking requests with clients to prevent confusion. Offer specialities, wine service and make drink suggestions to increase sales.
• Attend departmental meetings and participate in training programmes for the role on an ongoing basis.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily colleague relations (i.e. scheduling, time adjustments, etc.)
• Establish effective communication with colleagues to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures
• Perform other duties as assigned.
