Descripción del empleo
As the Head of Groups & Events, you will lead a high-performing commercial team responsible for one of the hotel's largest revenue streams. From defining strategy and maximizing conversion to ensuring flawless event delivery, you will oversee the entire Groups & Events journey while inspiring your teams to deliver exceptional results and unforgettable client experiences. Reporting directly to the Director of Commercial, you will play a key role in achieving the hotel's commercial objectives.
Your Day-to-Day:
- Lead and inspire the Groups Sales and Events teams to achieve departmental goals and deliver exceptional service.
- Execute the hotel's Groups & Events strategy in collaboration with the Director of Commercial and Revenue Management.
- Monitor group enquiries, conversion, and pricing strategies to maximize revenue opportunities.
- Support complex negotiations, escalated client requests, and high-value group business.
- Oversee the seamless handover of confirmed groups from Sales to Events, ensuring flawless execution.
- Review Banquet Event Orders (BEOs) and provide guidance to ensure operational excellence.
- Analyze market trends, competitor activity, and lost business to identify new opportunities and improve performance.
- Maintain and update department guidelines, catering pricing, and sales systems, including Delphi and Cvent.
- Build strong relationships with key clients and regularly engage with in-house groups to ensure satisfaction and repeat business.
- Coach, develop, and support your teams through performance management, training, and continuous professional development.
