Descripción del empleo
What’s the internship? As Reservation & Revenuein training, you will provide guests with accurate information about rates, availability and hotel services, managing and confirming their reservations to ensure a smooth and satisfying experience throughout the process. In addition, you will learn how to maximise hotel revenue through data analysis and price management. You will develop a global view of the market, demand and guest behaviour. Your day-to-day • Providing customer service by telephone or email. • Responding to enquiries about hotel services, amenities, the surrounding area and other general information. • Assisting guests with special requests. • Maintaining records of reservations and cancellations. • Monitoring daily online prices to ensure they are in line with the pricing strategy. • Monitor market developments and the competition. • Regularly monitor the competition, keep up to date with the local market and trends in the main source markets. • Create and update the events calendar, recognising the importance of these events. What we need from you? • Bachelor’s degree in hospitality or related field. • Must be fluent in local language and English, additional languages will be highly valuable. • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us • Room for professional growth in one of the largest hospitality companies. • Training programmes and access to IHG’s training tool. • Meals whilst on duty. • Cool work environment and lots of fun! 😊
Requisitos
Sobre la empresa
You deserve a hotel as unique as you are. Every Kimpton takes your experience personally. Your wishes inspire us to delight you in unique ways making your stay the escape you didn’t know you needed. Add our bold, playful design, award-winning dining and perk-y amenities and you have the ultimate boutique hotel stay.
