Front Desk Agent Trainee - Kimpton Los Monteros Marbella

Descripción del empleo

What’s the internship? As Front Office Agent trainee, you’ll not only be the person offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel at home in any location. Your day-to-day • Be the warm welcome that kicks off a memorable guest experience! • Support the Front Office Supervisors in all required tasks. • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns. • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. • Take pride in your appearance and place as a brand ambassador. • Always know what events and activities are on the day’s schedule. What we need from you? • Bachelor’s degree in hospitality or related field. • Must be fluent in local language and English, additional languages will be highly valuable. • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us • Room for professional growth in one of the largest hospitality companies. • Training programmes and access to IHG’s training tool. • Uniform and laundry service. • Meals whilst on duty. • Cool work environment and lots of fun!

Requisitos