Executive Assistant Manager - INNSiDE Charles De Gaulle

Descripción de la oferta

Mission: 

As Executive Assistant Manager – Charles de Gaulle, your mission is to lead the day-to-day operations of the hotel with 365 rooms, ensuring the highest standards of guest satisfaction, operational efficiency, and team performance. You will act as a key representative of the Melia brand, maintaining the company’s values while driving profitability, sustainability, and service excellence. You are responsible for supporting in executing strategic plans, managing departmental leaders, and fostering a strong service culture that enhances the guest experience and motivates team members to achieve exceptional results.

 

Main responsibilities:

Operational Management:

• Supervise and coordinate all departments: Front Office, Housekeeping, Food & Beverage, Kitchen, Engineering, Spa & Recreation, Security, and other guest-facing and back-of-house operations.
• Ensure seamless, high-quality service delivery across all guest touchpoints, maintaining a strong presence in the lobby, outlets, and public areas.
• Regularly review operational procedures and guest feedback to implement continuous improvements and corrective actions.

Guest Experience & Brand Standards:

• Uphold and implement Melia brand standards, policies, and values in all departments.
• Proactively manage guest feedback and online reviews (e.g. TripAdvisor, Booking.com) to ensure a high reputation score.
• Oversee VIP arrivals and special guest arrangements to ensure personalized and memorable experiences.

Financial & Business Performance:

• Assist in developing and executing the hotel’s annual business plan, budget, and forecasting in coordination with Finance.
• Monitor departmental KPIs including GOP, REVPAR, ADR, cost ratios, and labor productivity.
• Identify and implement opportunities for cost control, revenue enhancement, and operational efficiency.

Commercial Collaboration:

• Collaborate with Sales, Marketing, Revenue, and E-Commerce teams to support initiatives that drive occupancy, ADR, and market share.
• Represent the operational needs of the hotel in strategic meetings and participate in pricing and promotional decision-making.

Human Resources & Leadership:

• Lead, coach, and develop Heads of Departments, fostering a culture of accountability, empowerment, and service excellence.
• Support the Talent & Culture team in recruitment, training, performance management, and employee engagement.
• Champion Melia’s corporate values and promote a positive and inclusive workplace culture.

Compliance & Risk Management:

• Ensure compliance with all local laws, health & safety regulations, and company policies.
• Oversee emergency procedures, crisis management planning, and operational risk mitigation.

 

Main requirements:

• Bachelor's Degree in Hospitality Management, Business Administration, or related field.
• At least 3-5 years of progressive leadership in International Brand 5 Stars
• Excellent command of English (spoken and written).
• Strong leadership and people management capabilities.
• Strategic thinking combined with operational attention to detail.
• Financial and analytical acumen.
• Adaptability, emotional intelligence, and results-driven.

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