Pool Attendant (M/F) - Tivoli Alvor Algarve Resort

What will be your mission?

As Pool Attendant you will be responsible for taking orders and delivering food and beverages to our customers providing an excellent overall guest experience. 

What will you do?

• Provide excellent customer service that promote satisfaction. 
• Welcome and acknowledge all guests according to company standards. 
• Maintain a direct and frequent contact with guests, especially during the most important moments of their stay. 
• Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences. 
• Be aware and offer the different products and services available at the hotel’s outlet´s. 
• Effectively communicate with the F&B Staff to make sure orders are accurate and delivered promptly. 
• Carry out the cleaning of the pool area. 
• Fulfill processes and procedures related to product set ups, quality and service according to brand standards. 
• Identify opportunities to increase the F&B Department income. 
• Ensure that all pools are clean, neat and tidy and ready to accept guests. 
• Follow all relevant health department rules/regulations and all customer service guidelines. 
• Give towels to the guests whenever it is necessary, and ensure their replacement.

What are we looking for?

• Previous experience developing similar functions in other hotel chains, or related industries will be highly valuable.
• Vocational training on hospitality/F&B. 
• Fluency in local language and knowledge of English is highly valuable. 
• Working knowledge of various computer software programs (Microsoft Office, POS, etc).
• Customer service focus.
• Active listening and effective communication skills. 
• Focus on detail. 
• Sales oriented. 
• Ability to work on your own and as part of a team.