Job description
Food and Beverage Assistant
What will be your mission? Join the F&B Team at Tivoli Marina Vilamoura Algarve Resort in Portugal as an Intern
As a F&B Service Intern (M/F) , you will be responsible for trainig and collaborating with the hotel team in the F&B service, from preparation to serving and coordinating the service with the kitchen team, complying with internal standards and procedures in order to guarantee a quality and excellent service, exceeding customer expectations.What will you do?
• Provide excellent customer service that promote satisfaction.
• Welcome and acknowledge all guests according to company standards.
• Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.).
• Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences.
• Be aware and offer the different products and services available at the hotel’s restaurant.
• Review daily specials and changes on the menu with the correspondent F&B team.
• Handle restaurant reservations.
• Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly.
• Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required.
• Fulfill processes and procedures related to product set ups, quality and service according to brand standards.
• Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards.
• Identify opportunities to increase the F&B Department income by Upselling.
• Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests.
• Follow all relevant health department rules/regulations and all customer service guidelines.
What are we looking for?
• We are looking for F&B Service Interns
• Vocational training on hospitality/F&B/kitchen .
• Fluency in local language and knowledge of English is highly valuable.
• Ability to work on his/her own and as part of a team.
• Organizational skills.
• Ability to work under pressure.
• Customer service oriented.
• Focus on detail.
Internship Benefits
• Experiência internacional – diversidade de 150 nacionalidades diferentes.
• Refeições na cantina.
• Alojamento partilhado num apartamento para STAFF.
• Fardas e serviço de lavandaria para as mesmas.
• Certificado de estágio.
• Oportunidades de desenvolvimento de carreira, com desafios nacionais e internacionais.
• Grande variedade de programas de formação para desenvolver competências.
• Iniciativas de bem-estar, incluindo condições de trabalho flexíveis.
