Shift Leader M/F - Tivoli Avenida Liberdade Lisboa Hotel

Job description

What will be your mission? 
  As a Shift Leader, you will be responsible for leading and coordinating the daily Front Office operations, ensuring service excellence and delivering memorable guest experiences. You will play a key role in team management, operational efficiency, and maintaining the quality standards of the hotel.  What will you do? 
  • Coordinate and support the Front Office team, ensuring high service standards at all times; • Organise and supervise daily Reception operations, including shift management and handovers; • Deliver an exceptional welcome experience to guests, with special attention to VIP guests and special requests; • Manage and resolve operational issues and guest complaints, promoting guest satisfaction and loyalty; • Ensure compliance with operational procedures and hotel quality standards; • Support the training and development of team members, fostering a culture of excellence and continuous improvement; • Collaborate with other departments to ensure smooth operations and a seamless guest experience. What are we looking for? 
  • Previous experience in Front Office roles, preferably within the luxury hospitality industry; • Experience in team coordination or leadership roles; • Excellent communication and interpersonal skills; • Strong guest-focused mindset and commitment to service excellence; • Problem-solving skills and ability to make decisions in a fast-paced environment; • Strong sense of responsibility, organisation and attention to detail; • Proactive attitude, autonomy and initiative; • Flexibility to work rotating shifts and varying schedules; • Fluency in Portuguese and English; additional languages will be considered an advantage; • Knowledge of Microsoft Office and hotel management systems.

Requirements