Waiter 1ª (M/F) - Tivoli Estela Golf & Lodges Porto

What will be your mission?

As Waiter/Waitress you will be responsible for taking orders and delivering food and beverages to our customers providing an excellent overall guest experience. 

What will you do?

• Provide excellent customer service that promote satisfaction. 
• Welcome and acknowledge all guests according to company standards. 
• Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.). 
• Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences. 
• Be aware and offer the different products and services available at the hotel’s restaurant. 
• Review daily specials and changes on the menu with the correspondent F&B team. 
• Handle restaurant reservations.   
• Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly. 
• Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required. 
• Fulfill processes and procedures related to product set ups, quality and service according to brand standards. 
• Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards. 
• Identify opportunities to increase the F&B Department income by Upselling. 
• Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests. 
• Follow all relevant health department rules/regulations and all customer service guidelines. 

What are we looking for?

• Previous experience developing similar functions in other hotel chains, or related industries will be highly valuable.
• Vocational training on hospitality/F&B. 
• Fluency in local language and knowledge of English is highly valuable. 
• Working knowledge of various computer software programs (Microsoft Office, POS, etc).
• Customer service focus.
• Active listening and effective communication skills. 
• Focus on detail. 
• Sales oriented. 
• Ability to work on your own and as part of a team. 

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities;
• Career development opportunities full of national and international challenges.;
• Wide range of training programmes to enhance your skills;
• Wellbeing initiatives, including flexible working conditions;
• Team member recognition programmes, including Memorable Dates;
• Ability to make a difference through our sustainability programme and volunteering initiatives;
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme;
• Integration in a dynamic team, focused on a service of excellence;
• Compensation commensurate with the role;
• Ongoing Training Plan to enhance career development;
• Access to the e-learning training platform;
• Possibility of functional, national and/or international mobility;
• Additional Dismissal Day to Celebrate Anniversary Day;
• Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants;
• Health insurance;
• Meal Card;
• Free uniform and access to laundry room for uniform cleaning;
• Participation in various internal actions and in social and environmental responsibility projects;