JUNIOR CUSTOMER SERVICE MANAGER

Job Description

Do you enjoy helping people? Do you find yourself saying how great Porto is to other people? Do you want to work for a small, growing company with opportunities to grow and expand your responsibilities? Do you love sharing food and culture with others? Did you use to correct your high school English teacher? Do you want the freedom to work from home with a flexible schedule? Are you able to commit to a minimum of 35 hours per week? If you answered yes to all of the above then you are a perfect candidate for Junior Customer Service Chef!

#1 Guest support via email and telephone, which includes:
answering questions about Taste Porto’s products;
helping guests with suggestions about Porto;
local partners reservations management;
assisting our guests with the tour start logistics;
and, essentially, helping our guests fall in love with Porto in any way, shape or form!

#2 Assisting the management of the booking system for the whole company;
#3 Respond to customer reviews on TripAdvisor, Google, and Yelp;
#4 Being the first line of interaction with non-guest inquiries, which could include:
Potential partnership requests;
Bloggers;
Media inquiries;
And more!

#4 And all sorts of random bits like booking restaurants for our guests to many more things.

Getting excited? Great! Here are the essentials:
Excellent written and spoken English – the majority of our guests are native English speakers so this is an absolute necessity!
Being fluent in Portuguese is mandatory;
A love for Porto and its food – our team is made up of totally different backgrounds, but the common denominator is this love;
Must reside in Porto;
Experience in customer service situations, specifically written or telephone support is an advantage;
A willingness to go the extra mile, give more information, and ensure guest satisfaction at every turn – we are unwavering in our belief in exceptional customer service.

What to do next?
Send an email to hireme@tasteporto.com, include your CV and tell us why (in English) you would be perfect for the job.
About Taste Porto
Taste Porto is the longest running food tour company in Porto and in Northern Portugal with the sole purpose of sharing the culture and cuisine of Porto with our guests.

Taste Porto’s Junior Guest Service Chef will have the chance to join a small company where new opportunities and challenges arise every day. A place where the focus is on the experience we give our customers. A company where most meetings end with "where shall we eat?"

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