Stage Guest Experience - Palazzo Cordusio Gran Melia Hotel

Job description

Mission: the intern actively participates, under the guidance of the guest experience team, to ensure an excellent experience to the guests. What will you be doing?  • Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas. • Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations. • Manage the guests’ digital experience, according to the global strategy.  • Manage customer incidents, following the established protocols. • Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music. • Verify material orders following the set product guidelines, for better optimisation of economic resources. • Be knowledgeable of the personal protective equipment and use it correctly. • Be knowledgeable of the methods, work procedures and risks inherent to their activity. What are we looking for?  Education: University degree, preferably Tourism or Hospitality, Marketing or similar. Languages: Italian and advanced English. A third language would be an asset.  What we offer: A 6 months training, maintaining a constant and proactive relationship with the assigned tutor to plan and propose actions for the growth.

Requirements