Job description

Mission of the position: Front Office Manager is responsible for ensuring that staff treat guests courteously and that guest services and administrative duties are performed speedily and efficiently.  Job Summary: To manage properly all the activities related to Front Office Manager position What will you have to do?  • As the Front Office Manager, you will make sure that customers and visitors feel welcome and are well looked after; • Your role will include overseeing employee schedules, front office staff training, supporting, training, and supervising front office staff; • Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience; • Handling customer complaints and special requests; • Scheduling staff shifts and managing other HR-related tasks; • Maintaining an orderly appearance throughout the reception area; • Preparing monthly management reports on customer feedback, bookings, and cancellations; • Managing the departmental budget etc. What are we looking for: • Concrete experience in the same role; • University degree, preferably Tourism or Hospitality; • Accounting Skills; • Advanced Italian and English knowledge; the knowledge of another foreign language is a plus; • Knowledge of hotel management tools. • Financial knowledge. • Knowledge of hotel operations. • Ability to lead and inspire a team. • Analytical skills. • Excellent communication skills. • Problem-solving skills. • Organisation and planning.

Requirements