Rooms Coordinator - Six Senses Ibiza

Job description

As Rooms Coordinator, I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. I will fully embrace, implement, safeguard and internally market the overall Wellness philosophy, concepts and programs such as Sleep With Six Senses, Eat With Six Senses and Grow With Six Senses platforms. All aspects of these wellness initiatives will be adopted and promoted throughout the human resources and training functions. Duties & Responsibilities In this role, I will assume full responsibility for the efficient operation of all guest experience tasks to provide exceptional products and services within brand operating standards. I will assist to ensure that all set policies, procedures, best practices are in place and rigorously enforced. I will perform the following relevant tasks for this role: • Lead and coordinate the onboarding process for all new hosts within the Rooms Division, ensuring they feel welcomed, prepared and aligned with our brand culture from day one. • Ensure all Rooms Division training plans are properly created, executed, monitored and completed on time. • Follow up to guarantee all training documentation is correctly filled, updated and archived. • Perform monthly upselling reconciliation. • Coordinate national and international parcel shipments. • Update the Factorial platform with schedules, vacations and sick leaves for all Rooms departments. • Conduct internal LQA & Forbes audits for the Rooms Division. • Collect payroll and financial data for Rooms and submit to Human Resources and Finance monthly. • Calculate departmental holiday provisions monthly. • Ensure all Rooms Guidelines are completed, updated and accessible to all hosts. • Carry out bi-weekly inventories for all Rooms departments, including Housekeeping, ensuring stock is clean, organized and in good condition. • Process warehouse transfers and prepare purchase orders for Rooms departments. • Manage Lost & Found cases related to Rooms. • Ensure all new hosts are equipped with the necessary tools, uniforms, access and systems required to perform their roles successfully. • Operate office equipment and manage documentation, reports and databases efficiently. • Maintain impeccable telephone etiquette while adapting communication style to create comfort and connection with guests. • Answer and redirect calls professionally, ensuring accurate message handling. • Compose and distribute meeting minutes, correspondence and operational reports. • Monitor data protection compliance and ensure procedures and standards are followed. • Maintain strong knowledge of Rooms systems and daily operational activities. • Manage and monitor tasks through the Six Senses App, ensuring timely execution of guest requests. • Demonstrate the ability to multitask across multiple platforms and information streams. • Maintain efficient administration within the department, preparing and submitting operational reports on time. • Attend meetings and training sessions as required. • Perform any additional tasks assigned by the Director of Rooms. Qualification To execute the position of Rooms Coordinator, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results and including the following: • Possess a minimum hospitality diploma/degree from a recognized hospitality school and more than one year of total experience in a similar hotel operational role. • In terms of rooms operations and guest service, I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer. • I am a personally involved, visible and proactive host with excellent organizational skills and the ability to work positively and effectively in a cross-cultural environment. • Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms and have good knowledge of food and beverage service, including basic kitchen skills. • I have excellent knowledge of guest-related functions and guest service standards. • Excellent command of written and spoken English is required, with knowledge of the local language and customs considered a plus. • Valid Spanish Work Permit or European Union citizenship is required for this role. Six Senses Ibiza is an equal opportunity employer. This policy applies to all terms and conditions of employment.

Requirements