Job description
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of an outstanding experience. You’ll also create a warm atmosphere that makes our guests feel at home. As a brand ambassador, you will become a role model and your goal will be to sustain our intercontinental life. Daily Tasks: - Be the warm welcome that kicks off a memorable guest experience - Acknowledge Rewards Club members and returning guests, in person or on the phone - Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay - Handle cash and credit transactions - Start every stay right, by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes - Stay one step ahead of guests’ needs – record and act on their preferences, and handle their requests, questions, and concerns - Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary - Always know what events and activities are on the day’s schedule - Jump into other ad-hoc duties when your colleagues need your help - Be communicative with your own team and with the rest of the departments - Check guests´ incidences on a daily basis and make sure they are solved in a satisfactory manner. - Show confidence when dealing with guest´s compliant - Assists all departments in servicing the guests, especially during high-volume periods - Room assignment in accordance with guest´s preferences. - Ensure the work area is clean and tidy at all times. - Assist guest with luggage if needed - Drive a great working environment for teams to thrive
Requirements
• A higher education qualification or similar in hospitality management • 5* Experience is a must • Experience - ideally, you’ll have spent at least 1 year in a front desk or guest service position • Fluency in the local language and English. Any additional language (especially Chinese, Russian, or Arabic) will be highly considered. • Flexibility - night, weekend, and public holiday shifts are all part of the job • Strength - at specific times you’ll need to lift, push and pull big objects. This can involve bending and kneeling.
Ubicación de la vacante
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About the company
At InterContinental Hotels & Resorts we are dedicated to those who appreciate and enjoy the InterContinental Life - the glamour and exhilaration of fascinating places complemented with local wisdom. The unique location of the InterContinental Barcelona, set in the heart of Montjuic - the cultural district - opens a variety of exciting options for our travellers to explore and enjoy the city as an insider. The InterContinental Barcelona brings the discrete luxury of the brand to both, locals and travellers, by offering a modern design, an outstanding service and a vibrant gastronomic offer. Our aim is to ensure that our amazing hotel is a home away from home for everyone seeking a magnificent experience. To live up to our statement, we truly believe that the first step is to build an exceptional team full of talent and passion. At InterContinental Barcelona you will be able to: • Be yourself • Bring in new new ideas, especially if they make our guests and / or colleagues happy. • Develop your potential. And from our side you will always have our support. We are all very proud to be part of the InterContinental family and we would love to share our knowledge and experience with anyone eager to learn and make the difference!
