Job description
We are looking for a Reservation Specialist who is ready to move into a more technical role, helping other hoteliers succeed. You will be the bridge between our AI technology and our clients' staff who use it. ##Your Impact -Implementation: You will guide our clients (from Reservation Agents to HQ Managers) on how to integrate our AI into their daily workflows to get the most value. -The Voice of the Customer: Act as the primary point of contact, ensuring HERA "speaks" the hotel's language and solves real operational pain points. -Relationship Management: Conduct regular check-ins (online and onsite) to review account performance, provide product updates, and ensure long-term satisfaction. -Internal Advocacy: Work with our internal teams to translate hotel needs into technical solutions. -Administration: Maintain accurate records of client interactions and prepare performance reports. ## Why Join Us? -True Flexibility: Work from home with a flat hierarchy and a supportive international team. -Supportive Culture: Join a small, international team that celebrates diversity. -Tools for Success: We provide your hardware (Laptop, Screen, Mouse, Keyboard). -Growth: Be a key player in a young company where your hospitality expertise directly influences how our AI evolves.
Requirements
##Who You Are -The Hotel Expert: You have min. 2-3 years of experience in a hotel reservations department. You understand how a PMS, Booking Engine, and RMS connect. -The Communicator: You are fluent in English & Spanish (C2/Business Level), other languages nice to have. You can explain complex ideas to reservation agents as well as the General Manager with ease. -Tech-Curious: You do not need to be a developer, but you are a "power user." You understand how hotel tech connects (PMS, IBE, CRS, Channel Managers) and you are eager to master our internal stack (CRM, Project Management, Reporting). -Self-Starter: You are proactive, detail-oriented, and comfortable working independently in a remote environment. Willing to travel occasionally (day trips) -Mobile & Connected: You appreciate the flexibility of remote work, but you also look forward to occasional day trips to visit our clients in person. Please submit your application in English!
About the company
++Company Overview Hotel Res Bot is a young, fast-growing SaaS company with a clear mission: we want to give hotel reservation departments their time back. Through our self-trained AI, HERA, we automate inbound communications, allowing hotel teams to move away from repetitive manual tasks and focus on being hosts. Our platform is a deeply integrated automation layer that bridges the gap between guest messaging and the hotel tech stack (PMS, IBE, CRS). While we handle the full spectrum of individual booking inquiries, we also tackle the high-volume complexities of Group Business. We understand that the group proposal and booking process is a significant manual burden for most hotels; by automating these workflows, we allow reservation teams to reclaim their workday and focus on higher-value tasks finally. Attitude & Culture: Radical Trust & Professionalism We are a fully remote, international team that operates on a peer-to-peer basis. We don’t believe in micromanagement; we believe in hiring experts and giving them the autonomy to own their mission. Ownership & Flexibility: You have the freedom to manage your own time and work in a way that suits your life, provided you are reliable and committed to delivering results. A "Safe-to-Fail" Environment: We value a strong error culture. We focus on learning and improving together rather than assigning blame. In a fast-paced AI environment, open and respectful communication is our greatest asset. A Close-Knit Remote Team: Even without a central office, we maintain a supportive and constructive environment. We value diversity, welcome healthy disagreement, and prioritise mutual respect above all else.