Bellboy - Kimpton Vividora Barcelona 5*

Job description

What’s the job? As bell staff you are responsible for providing a positive first and last impression to guests as they arrive and leave the hotel, as well as help them with luggage. Reports to the Front Desk Manager. Your day-to-day • Greet all guests upon arrival. • Assist guests with luggage to their rooms promptly when checking in and upon checking out. • Promote all hotel functions and facilities. • Inform incoming guests on the following while assisting them to their room: storage area, restaurant hours, the events happening in the hotel, health club information, emergency procedures; equipment and exit paths. • Once in guest room, provide the guest with the following information: basic telephone instructions, procedures for charging items to one's rooms, heating and air conditioning, laundry procedures, door lock and key use, room directory, etc. • Remove trash, papers, cans, bottles, cups, etc., in lobby area. • Assist guest with general information when Front Office is not available. • Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants). • Polish and clean bell carts daily. • Assist guests into automobiles or taxi. • Prevent entrance of unauthorized or undesirable persons. • Quickly respond to guest requests in a timely and friendly matter. What we need from you • Studies in hospitality or related field. • 2+ years’ experience working in Rooms department. • Must be fluent in local language and English, additional languages will be highly valuable. • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us • Discounted international room rates. • Room for professional growth in one of the largest hospitality companies. • Training programmes and access to IHG’s training tool. • Uniform and laundry service. • Meals whilst on duty. • Private health insurance discount. • Kimpton Benefits: our platform with exclusive discounts for employees. • Cool work environment and lots of fun! 😊

Requirements