Job description
Food and Beverage Consultant
New Technologies/ Internet
Are you looking for a new career challenge? Are you eager to work in a technological environment with a great team spirit? Then you're looking at the right place!
Host Hotel Systems is the largest technology provider for the hospitality sector operating in Portugal, with over 1800 clients. At Host, we create customized solutions for businesses of all sizes - from hotels and hotel chains to pousadas, hostels and short-term rental apartments.
To support our growth, we are looking for a Customer Support Technician. This position focuses on providing technical assistance to customers, answering questions and helping resolve basic issues
Strong communication skills are a must, as is a customer-oriented profile.
Your duties:
Ensure high-quality customer service according to company standards
Provide first-line technical assistance, helping customers troubleshoot issues and use the software correctly
Communicate effectively, identifying issues and presenting appropriate solutions
Handle customer requests through multiple channels (phone, email, etc.)
Make follow-up calls when needed to provide clarification or confirm resolution
Escalate unresolved cases to higher support levels
Act as the first point of contact for technical assistance requests
Keep customers informed about products, services and the status of their requests
Identify opportunities to improve internal processes and customer experience
Provide appropriate solutions and guide customers through the resolution process
Requirements:
Secondary education or technical training in a relevant area (IT, Tourism, etc.)
Basic knowledge of the hospitality industry and/or hotel software
Willingness to participate in an occasional on-call rotation outside regular working hours, including nights and full weekends when required
Strong interest in technology and troubleshooting
Fluency in Portuguese and English (spoken and written)
Excellent communication, organization and multitasking skills
Ensure compliance with internal IT Help Desk policies and procedures
Ability to work under pressure and prioritize tasks effectively
Basic SQL knowledge (preferred)
We value:
Attention to detail
Teamwork abilities
Proactivity and self-motivation
Problem-solving mindset
We offer:
Competitive salary package
Hybrid work model
Employment contract
23 vacation days per year
Benefits package (health insurance, etc.)
Integration into a growing company with internal career progression opportunities
Send your CV to jobs@hhs.pt
