MISSION: Prepare and serve drinks and cocktails to the outlet’s customers in compliance with the service manuals and the correct management of the counter.
OPERATIONS
- Manage the operation of their outlet. where
- Carry out total control and daily inventory of crockery, glassware, cutlery, table linen, table centrepieces, decorations.
- Report via EISI on the status of their outlet, according to internal procedure.
- Supervise and ensure compliance with preventive maintenance and deep cleaning of their outlet.
- Control and supervise the correct lighting, air conditioning and music in their outlet.
- Monitor the status of their menus, wine lists, promotions.
- Ensure compliance with the layout by outlet according to brand.
- Ensure compliance with their outlet’s opening and closing checklist.
- Ensure compliance with health and safety regulations.
CUSTOMER EXPERIENCE
- Be knowledgeable of the Brand philosophy and comply with the standards, operational and identity manuals that apply to their department.
- Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.
- Deal with customer incidents, communicating the actions taken to the person in charge. Escalate the incident to the person in charge if a solution cannot be found.
- Be knowledgeable of the Voice of the Customer goals and to execute the necessary actions to achieve them.
- Support their manager with the Sensory Architecture established for their areas.
- Be knowledgeable and promote the hotel’s services and facilities as well as the entertainment programme, experiences and events.
