Looking for a Reception Assistant job in Milán?We've got you!

MISSION As a Front Office Intern, you will support the daily operations of the front desk while gaining hands-on experience in customer service within a luxury hospitality environment. You'll work closely with the team to ensure guest satisfaction and contribute to delivering memorable guest experiences. RESPONSIBILITIES • Support the Front Office team in welcoming guests and personalizing their experience. • Assist with daily tasks such as check-in/check-out procedures, guest profile updates, and administrative duties. • Learn how to handle guest requests, inquiries, and complaints with professionalism and empathy. • Help ensure proper service for VIP arrivals and support upselling initiatives. • Participate in team meetings and contribute to improving guest service. CUSTOMER EXPERIENCE • Learn and apply brand standards and service protocols. • Contribute to creating personalized experiences by anticipating guest needs. • Support the team in handling guest incidents and escalate when necessary. • Promote the hotel's Sensory Architecture, services, events, and experiences. REQUIREMENTS • Education: Currently pursuing or recently completed a degree or vocational training in Tourism, Hospitality, or a related field. • Languages: Fluent in English; knowledge of a third language is a plus. • Experience: Previous internship or customer service experience is a plus, but not required. • Skills: Strong communication and organizational skills, a service-oriented mindset, and interest in hotel operations and guest relations.

Requirements

Experiencia

Not required

Residencia

Indifferent

Titulación mínima

No Qualifications

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About the company

Meliá Hotels International

Palma de Mallorca, Spain

+4 empleados

Others

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Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

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