We are looking for a Guest Experience Manager to join our 5 star hotel in an international group, located on the stunning Madeira Island! What we need: -Passion for hospitality and proven experience of at least 2 years in a similar role -Customer-orientated attitude and in-depth knowledge of customer service -Outstanding guest relation skills -Careful presentation -Proactive, with a sense of initiative and teamwork -Sense of responsibility and autonomy -Flexible working hours -Excellent communication and people skills -Proficiency in speaking and writing in Portuguese & English, basic German, French is a plus -Solid knowledge of MS Office, especially Excel and Word Responsibilities: -Be part of the opening team and guarantee a smooth and well organized operation -Build meaningful connections and maintain strong relationships with guests -Proactively seek opportunities to enhance their experience during their stay -Identifying, creating and developing emotional and outstanding experiences and touchpoints during the customer journey -Solve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism -Develop and maintain relationships with VIP guests and Special Attention guests, recognizing their preferences and ensuring extra attention and special treatment for this group of guests -Run the entire Guest Experience department, including guest relation and concierge service -Identify talents, lead, train and built teamspirit among all the departments -Monitor the quality and financial KPIs -Address guests’ service needs and dealing with specific customer requests -Develop and maintain positive working relationships with others departments and colleagues What we offer: -monthly salary above average -Meal allowance -Free parking space -If applicable, accommodation provided -Professional and personal growth -Dynamic and collaborative work place

Requirements

Experience

2 - 3 years

Minimum degree

University Degree

Languages

English

Residence

Region of vacancy

Report offer

Ubicación de la vacante

Dónde estamosDreams Madeira Resort Spa & Marina, Marina da Quinta Grande, Caniçal, Portugal

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About the company

Hyatt Inclusive Collection

Palma de Mallorca, Spain

Hotel Chain

Website

Descubre tu propósito. Inspira momentos inolvidables. Únete a Hyatt Inclusive Collection. En Hyatt Inclusive Collection, parte de Hyatt Hotels Corporation, cuidamos a las personas para que puedan alcanzar su mejor versión.Ofrecemos experiencias todo incluido elevadas, envolventes y transformadoras, en destinos únicos y con un servicio que va más allá de lo esperado. Nuestra colección incluye diez marcas de lujo reconocidas internacionalmente, cada una con su propia personalidad y encanto. Todas comparten un mismo objetivo: brindar hospitalidad ilimitada, detalles cuidadosamente pensados y experiencias que se convierten en recuerdos para toda la vida. ¿Por qué trabajar con nosotros? Porque en Hyatt Inclusive Collection eres parte de algo más grande. Aquí, cada día es una oportunidad para marcar la diferencia en la vida de las personas, ya sea entre compañeros de equipo, huéspedes o comunidades locales. Nos movemos por valores sólidos: • Respeto • Integridad • Empatía • Humildad • Creatividad • Diversión ¿Qué te ofrecemos? Un entorno profesional inspirador donde puedes crecer y desarrollarte. Formación continua y oportunidades reales de promoción interna. La posibilidad de formar parte de una empresa global con alma local. Beneficios competitivos y experiencias únicas como parte de World of Hyatt. Tu futuro empieza aquí Si buscas una carrera con propósito, en un entorno colaborativo, multicultural y en constante evolución, Hyatt Inclusive Collection es para ti. ¡Únete a nosotros y conviértete en el motivo por el que alguien sonríe hoy!

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