Job description
Eurostars Hotel Company is the hotel chain of Grupo Hotusa, which includes the brands Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels, Dorma Hotels, and Tandem Suites.
Currently, our portfolio includes more than 300 hotels across 23+ countries worldwide. Our activity is supported by extensive know-how reflected in every area of the business, from hotel management and brand values to delivering an outstanding guest experience.
We firmly believe that a company’s success lies in the development of talent and the enthusiasm of the people who make up the team. Therefore, we are looking for passionate professionals who are eager to grow with us.
Would you like to join the Happiness Industry?
We are currently looking for a Front Desk Agent for one of our hotels in Vienna.
What will you be responsible for?
• Welcoming guests and ensuring an excellent first impression by delivering a professional and friendly check-in and check-out experience.
• Managing reservations, room allocations, and guest requests efficiently through the hotel management system.
• Providing information about hotel services, facilities, and local attractions to ensure an outstanding guest experience.
• Handling guest inquiries, requests, and complaints professionally, ensuring effective resolution and high guest satisfaction.
• Managing billing procedures, payments, and cash handling in accordance with company policies.
• Coordinating with other hotel departments (Housekeeping, Maintenance, F&B, etc.) to ensure smooth daily operations.
• Ensuring compliance with hotel standards, operational procedures, and data protection policies.
• Supporting upselling opportunities and promoting hotel services whenever possible.
What are we looking for?
• Previous experience in Front Office, Reception, Customer Service, or Hospitality is highly valued.
• Excellent communication and interpersonal skills with a strong guest-oriented mindset.
• Fluent English is essential; German is highly valued, and any additional languages will be considered a strong advantage.
• Good computer skills and familiarity with hotel PMS systems is a plus.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
• Availability to work rotating shifts, including weekends and public holidays.
• Professional appearance, proactive attitude, and strong problem-solving skills.
What do we offer?
At Eurostars Hotel Company, you will become part of a leading company in the travel industry, continuously growing and expanding globally, with a strong commitment to the professional development of its teams.
In addition, as part of Eurostars Hotel Company, you will enjoy the following benefits:
• Up to 50% discount at our premium hotels: Enjoy discounts of up to 50% at our fantastic 4*/5* hotels worldwide and up to 20% for your family members.
• The Power Business School Training: Unlimited and 100% free access to all training programs (MBA, digital skills, office tools, soft skills, etc.) through our partner The Power Business School, one of the leading online business schools in the market, taught by top active professionals.
• Employee Club Access: Enjoy exclusive discounts and benefits across different categories (leisure, technology, sports, fashion, and much more).
• Free Hotel Nights: Through the Eurostars Hotel Company referral program, we reward successful recommendations. If you refer someone and they are hired, you will receive free hotel nights.
If you are interested in this opportunity and believe you fit the profile, we would love to hear from you. Apply now and join our team.
