Hotel Receptionist

Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes.


En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

Job Mission:To manage properly all the activities related to Front Office Department What are we looking for?<ul><li style="text-align:justify;font-size:12.0pt">Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.   </li><li style="text-align:justify;font-size:12.0pt">Must be fluent in English; other languages are preferred.   </li><li style="text-align:justify;font-size:12.0pt">1-year experience in a fast environment in the same or similar position in a hotel/resort. </li><li style="text-align:justify;font-size:12.0pt">Passionate for Hospitality and with a strong attitude to interpersonal relationships</li></ul>

Front Office Agent - Hotel Ben Marsalforn Affiliated By Melia Marsalforn

Mission: The Night Supervisor will supervise and coordinate the Night shift activities at the Front Desk of Hotel Ben Marsalforn Affiliated by Melia Casa Azure Melia Collection and Palazzo Giuseppe Melia Collection and act as a liaison between guests and Management in order to provide efficient, prompt, courteous, trouble-free and proactive service to customers; hence maximise rooms revenue and guest satisfaction. What Will I be doing?<ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"><li style="color:#888888;margin-bottom:0.0cm;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:Calibri, sans-serif">Greet and welcome guests in a friendly, prompt, and professional manner in accordance with Hotels’ standards. </li><li style="color:#888888;margin-bottom:0.0cm;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:Calibri, sans-serif">Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests</li><li style="color:#888888;margin-bottom:0.0cm;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:Calibri, sans-serif">Check-in and check-out process following brand standards </li><li style="color:#888888;margin-bottom:0.0cm;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:Calibri, sans-serif">Issue room keys and provide information on Hotel services and room location</li><li style="color:#888888;margin-bottom:0.0cm;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:Calibri, sans-serif">Manage online and phone reservations when required while on duty</li><li style="color:#888888;margin-bottom:0.0cm;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:Calibri, sans-serif">Answer incoming calls and place outgoing direct calls and direct them if required to guests rooms and internal departments </li><li style="color:#888888;margin-bottom:0.0cm;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:Calibri, sans-serif">Ensure that SOPs and daily checklists are being followed and implemented.</li><li style="color:#888888;margin-bottom:0.0cm;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:Calibri, sans-serif">Ensure the desk is covered at all times.</li><li style="color:#888888;margin-bottom:0.0cm;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:Calibri, sans-serif">Have full awareness of the current daily status of the Hotel.</li><li style="color:#888888;margin-bottom:0.0cm;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:Calibri, sans-serif">Ensure smooth handover to the next shift.</li><li style="color:#888888;margin-bottom:0.0cm;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:Calibri, sans-serif">Process all payments according to established procedures.   </li></ul><ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"><li style="color:#888888;margin-bottom:0.0cm;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:Calibri, sans-serif">Up-sell rooms when possible, to maximize hotel revenue</li><li style="color:#888888;margin-bottom:0.0cm;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:Calibri, sans-serif">Complete any required reporting (financial and non-financial)</li></ul><ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"><li style="color:#888888;margin-bottom:0.0cm;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:Calibri, sans-serif">Handle late-night inquiries, and special requests. </li><li style="color:#888888;margin-bottom:0.0cm;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:Calibri, sans-serif">Make appropriate service recovery gestures in order to ensure total guest satisfaction.   </li><li style="color:#888888;margin-bottom:0.0cm;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:Calibri, sans-serif">Collaborate on and follow company policies, practices and procedures in order to maintain internal controls</li><li style="color:#888888;margin-bottom:0.0cm;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:Calibri, sans-serif">Perform other duties as assigned.  </li></ul> What are we looking for?<ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"><li style="color:#888888;margin-bottom:0.0cm;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.   </li><li style="color:#888888;margin-bottom:0.0cm;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Must be fluent in English; other languages are preferred.</li></ul><ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"><li style="color:#888888;margin-bottom:0.0cm;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">2-3 years of experience in a fast environment in the same or similar position in a hotel/resort. </li><li style="color:#888888;margin-bottom:0.0cm;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Passionate for Hospitality and with a strong attitude to interpersonal relationships</li><li style="color:#888888;margin-bottom:0.0cm;text-align:justify;line-height:normal;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Knowledge of Opera Cloud is an asset</li></ul>

Night Supervisor - Gozo

Mission: Your role oversees the customer-facing aspects of Hotel Ben Marsalforn Affiliated by Melia, Casa Azure Melia Collection and Palazzo Giuseppe Melia Collection located in Gozo, ensuring a positive and efficient experience for guests, profitability, control costs and quality standards to guarantee total guest satisfaction. What will you have to do?<ul style="list-style-type:disc"><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray">Supervise and coordinate all Front Office operations</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray">Ensure the smooth running of shifts and the quality of reception services provided</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray">Ensure compliance with hotel and Melia Hotels International procedures and quality standards</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray">Manage dislocations in the event of overbooking and follow up on no-shows and late cancellations</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray">Prepare and welcome VIP and regular customers, and ensure their stay runs smoothly</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray">Manage cash registers and prepare bank transfers. Monitor accounts receivable management: invoicing, customer balances, follow-up and reminders, etc.</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray">Set and optimize the team's upselling targets</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray">Conduct ongoing training with existing team members and ensure that new team members are certified as required</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray">Ensure a high level of product knowledge and area knowledge within the Front of House Team – be personally confident to perform hotel site inspections for walk in clients. </li></ul> What are we looking for?<ul style="list-style-type:disc"><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray">At least 2-3 years of experience in a similar role </li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray">High level of English and the knowledge of a second language will be a plus</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray">University degree in Hospitality</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray">Knowledge of PMS Opera Cloud would be a plus</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;font-size:14.0pt;color:dimgray">Strong leadership, personnel management, and decision-making skills.</li></ul>

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Front Office Agent - Hotel Ben Marsalforn Affiliated By Melia Marsalforn

Night Supervisor - Gozo

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Front Office Agent - Hotel Ben Marsalforn Affiliated By Melia Marsalforn

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