Job description
MISSION:
Responsible for coordinating and delivering high-level, courteous service within the restaurant. Ensures that service standards are consistently met, guiding the team to present food and beverages accurately and professionally. Aims to exceed guest expectations, ensuring satisfaction, loyalty, and recognition of the hotel's service excellence. RESPONSIBILITIES:
• Supervise and support the team in accordance with supervisor directives and hotel standards.
• Oversee the readiness and proper use of all service equipment and supplies.
• Maintain a polished, professional, and approachable demeanor at all times.
• Ensure accurate and timely service, strictly following SOPs.
• Check orders for accuracy and presentation before delivery.
• Coordinate service flow, preventing delays, accidents, or breakages.
• Respond to guest feedback effectively and escalate complex issues when necessary.
• Uphold hotel policies regarding punctuality, appearance, and conduct.
• Lead by example during service and actively participate in briefings and training sessions.
CUSTOMER EXPERIENCE & SAFETY:
• Foster personalized interactions, anticipating and responding to guest needs.
• Manage guest complaints promptly, involving supervisors when needed.
• Actively promote the hotel’s offerings, experiences, and signature events.
• Ensure adherence to all health, safety, and hygiene protocols by the service team.
REQUIREMENTS:
• Education: Secondary education or higher. Hospitality training preferred.
• Languages: Local language and fluent English; knowledge of a third language is an asset.
• Skills: Leadership, teamwork, attention to detail, organizational ability, guest focus.
• Experience: Minimum 2 years as a waiter; 1 year in a supervisory or head waiter role preferred.
CONTRACT:
• Fixed-term initial contract.
• CCNL Turismo AICA level.
