Job description
Mandarin Oriental, Barcelona is looking for a Doorman to join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. The Group is increasingly recognised for creating some of the world’s most sought-after properties, delivering legendary service inspired by Asian heritage while embracing the very cutting-edge of luxury experiences.
Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Passeig de Gràcia, surrounded by historic modernist architecture and Gaudí masterpieces. The hotel features 120 rooms, including 28 suites, all uniquely designed by Patricia Urquiola. Our offerings include a 2 Michelin-star restaurant, cocktail bar, Mimosa Garden, pool terrace, event spaces, and a luxury spa with indoor pool and gym.
About the job
Based at Mandarin Oriental, Barcelona, within the Front Office Department, the Doorman is responsible for creating a warm first and last impression by welcoming guests, assisting with arrivals and departures, and ensuring a smooth and elegant traffic flow at the hotel entrance. The Doorman reports to the Bell Captain.
As a Doorman, you will be responsible for the following duties:
• Initiate contact with guests entering and departing the hotel by opening and closing the main hotel door.
• Perform all Mandarin Oriental standards in accordance with the Legendary Quality Experience.
• Assist guests with luggage, including loading luggage onto carts for Bell Person delivery, baggage checks and proper tagging.
• Assist guests with opening and closing car doors within thirty seconds of arrival.
• Be responsible for the flow of street traffic outside the hotel, ensuring guest safety and smooth vehicle movement.
• Assist guests with umbrellas during rainy weather.
• Raise and lower the hotel flags according to standards.
• Maintain the cleanliness and presentation of the driveway and main entrance.
• Handle the delivery and storage of guest items and baggage.
• Be familiar with all room products and hotel services, including IT&T equipment.
• Perform other duties as deemed appropriate by Hotel Management.
As a Doorman, we expect from you:
• Strong interpersonal and communication skills.
• Excellent knowledge of hotel products and services.
• A professional, welcoming and courteous attitude.
• High sense of responsibility and reliability.
• Ability to remain calm and composed in a fast-paced environment.
• Strong teamwork skills and appreciation for multicultural environments.
• Consistent focus on guest needs and guest satisfaction.
• Minimum of 2 years’ experience in a luxury hotel.
• Fluent English (additional languages are an advantage).
Our commitment to you
Learning & Development
Your success is our success. We offer tailored learning and development programs to support your continuous growth.
MOstay
Enjoy complimentary nights and attractive employee rates at Mandarin Oriental properties worldwide.
Health & Colleague Wellness
Your wellbeing matters to us. We offer health benefits and wellness initiatives globally.
Benefits
• Staff canteen with weekly rotating menus.
• Access to a learning platform with professional courses.
• Clean and ironed uniforms provided by our laundry team.
• Young, dynamic and multicultural working environment.
• Complimentary stays and special employee rates.
• Coffee and tea available at our staff coffee corner.
• Worldwide brand recognition.
• Electric scooter availability and bike parking.
• Staff parties and team-building activities throughout the year.
• Career growth opportunities within the group.
• Free weekly physiotherapy sessions.
• Enjoy your birthday as a day off.
Mandarin Oriental is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.
