Job description
GEX - Guest Experience Coordinator
What’s the internship?
As Guest Experience Agent in training, you’ll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador.
Your day-to-day
• Welcome guests in a friendly, prompt and professional manner.
• Accommodating general and unique requests.
• Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics.
• Provide information on hotel services and facilities.
• Answer phones in a prompt and courteous manner.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc.
What we need from you?
• Bachelor’s degree in hospitality or related field.
• Must be fluent in local language and English, additional languages will be highly valuable.
• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.
What to expect from us
• Room for professional growth in one of the largest hospitality companies.
• Training programmes and access to IHG’s training tool.
• Uniform and laundry service.
• Meals whilst on duty.
• Cool work environment and lots of fun! 😊
