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Publicada el 07/02/26

Front Office Supervisor- Victoria Melia Collection

Meliá Hotels International

Victoria, Malta

1 vacancy

2 people applied to this job

Job description

Latest 24h

Permanent

Front Office Manager

Mission: The Front Office Supervisor will supervise and coordinate the shift activities at the Front Desk, and act as a liaison between guests and Management in order to provide efficient, prompt, courteous, trouble-free and proactive service to customers; hence maximise rooms revenue and guest satisfaction. What will I be doing? • Greet and welcome guests in a friendly, prompt, and professional manner in accordance with Hotels’ standards. • Check-in and check-out process following brand standards • Issue room keys and provide information on Hotel services and room location • Provide touristic information and assist the Concierge team with requests and booking of services when needed • Escort guests and clients to rooms or other Hotel facilities and provide luggage assistance upon arrival and departure if required • Manage online and phone reservations when required while on duty • Answer incoming calls and place outgoing direct calls and direct them if required to guests rooms and internal departments • Assist in training new team members and monitor their performance. • Ensure that SOPs and daily checklists are being followed and implemented. • Ensure the desk is covered at all times. • Have full awareness of the current daily status of the Hotel. • Ensure smooth handover to the next shift. • Process all payments according to established procedures. • Up-sell rooms when possible, to maximize hotel revenue • Complete any required reporting (financial and non-financial) • Inspect guests rooms from an Housekeeping perspective if and when required • Respond appropriately to guest complaints • Make appropriate service recovery gestures in order to ensure total guest satisfaction. • Collaborate on and follow company policies, practices and procedures in order to maintain internal controls • Perform other duties as assigned. What are we looking for? • Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays. • Must be fluent in English; other languages are preferred. • 2-3 years of experience in a fast environment in the same or similar position in a hotel/resort. • Passionate for Hospitality and with a strong attitude to interpersonal relationships • Knowledge of Opera Cloud is an asset

Requirements

Experience

Not required

Residence

Indifferent

Minimum degree

None of the above

Report offer

About the company

Meliá Hotels International

Palma de Mallorca, Spain

Hotel Chain

Website

Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

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