Job description
As Luggage & Door Supervisor, you will be responsible for the following duties:
• Supervise, motivate, and guide the Luggage Porters and Door team daily
• Conduct daily briefings to communicate occupancy, VIP arrivals, group
movements, and special requests
• Oversee and execute secure handling, accurate tagging, storage, and delivery of
guest luggage in adherence to security standards.
• Manage guest traffic flow at hotel entrances, coordinating vehicles, taxis, and
private transport
• Support inventory control of luggage carts, tags, umbrellas, and entrance
equipment
• Assist management with team performance reviews and training documentation
• Monitor the hotel entrance and luggage areas, ensuring they remain clear and safe.
• Maintain the cleanliness and organization of the lobby and entrance areas.
• Maintain the presentation of the front of house area to ensure a luxury experience
from arrival to departure.
• Assist with transportation arrangements, including taxis, airport transfers and valet
services.
• Coordinate closely with Concierge, Reception, Bell Desk, Housekeeping, and
Security teams
• Perform any other reasonable duties as required by the Chief Concierge.
