Job description
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JOB SUMMARY
Responsible for bar/lounge daily shift operations and supervision of staff. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.
CANDIDATE PROFILE
Education and Experience
* High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
* 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Managing Bar/Lounge Operations
* Implements agreed upon beverage policy and procedures throughout the property.
* Manages in compliance with all local, state and Federal beverage and liquor laws.
* Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
* Monitors adherence to all liquor control policies and procedures.
* Attends pre- and post-convention meetings as needed to understand group needs
* Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
* Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
* Manages to achieve or exceed budgeted goals.
* Ensures compliance with all Bar/Lounge policies, standards and procedures.
* Maintains food handling and sanitation standards.
* Manages inventories according to budget and business levels.
* Assists with developing menus and promotions as necessary.
Leading Bar/Lounge Team
* Trains staff on liquor control policies and procedures.
* Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
* Ensures employees understand expectations and parameters.
* Communicates critical information to the Bar/Lounge staff regarding each event.
Ensuring Exceptional Customer Service
* Provides excellent customer service.
* Interacts with guests to obtain feedback on product quality and service levels.
* Responds effectively to guest problems and complaints.
* Empowers employees to provide excellent customer service.
* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
* Provides feedback to individuals in an effort to improve service performance.
* Reviews comment cards and guest satisfaction results with employees.
Managing Human Resource Activities
* Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
* Participates in the development and implementation of corrective action plans.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
