Job description
Mission:
• Responsible for increasing and maintaining high levels of revenue for the Hotel.
• His / Her selling efforts will be directed to the assigned market and will also include all activities designed to develop maximum room, food & beverage and related sales.Main requirements:
• Know the product.
• Discover, analyze and evaluate the market.
• Recommendation for most productive allocation of funds: direct mail, advertising, entertaining, etc.
• Sales forecasting.
• Be thoroughly knowledgeable of all hotel facilities and Food & Beverage outlets and their time of operation. Attempt to sell the advantages to the guest.
• To respond promptly to all inquiries and correspondence from customers, propects and lead referrals in assigned markets and territories.
• To set up and maintain good working relationships with other areas of the Hotel's operations.
• To strive for the achievement of assigned occupancy and revenue targets.
• To be actively aware of the competition from other hotels by checking the competition regularly.
• Do not leak out confidential information.
• To be well groomed at all times.
• To report to work punctually and professionally.
• To follow up with the client once their hotel stay or function is in progress to strive for and ensure repeat business.
• Recommending and implementing special promotions.
• Set up appropriate filing and tracing systems of existing and potential accounts, keeping them up-to-date and properly categorized.
• Ensure proper handling, use and maintenance of office equipment and supplies, and the cleanliness and maintenance of office area.
• Establish, maintain and use a library of reference materials, periodicals, texts and sales leads; stay abreast of market trends and hotel selling techniques .
• Together with the Director of Sales & Marketing, formulate a sales and marketing program one year in advance and plan week-to-week sales activities with a view to maximizing the use of staff time and promotion money.
• Develop business contacts in the market that lead to business for the Hotel.
• Develop business relationships that ensure repeat business.
• Build long term business relationships between the Hotel and the customers.
• Be a good representative of the Hotel to the outside world.
• Commit and communicate results which meet the customers' needs appropriately and which the Hotel can attain consistently.
• Make recommendations for local advertising campaigns with media selection, timing, copy, etc.; suggest expenditures for direct mail programs, specific promotions; estimate costs of anticipated Sales & Marketing Department activities.Main requirements:
• Good English in speaking & writing
• Similar position at another 5* hotels/resorts
• Customer service oriented.
• Outgoing and people oriented
• Motivator and self-starter
