F&B Service Internship - Tivoli Marina Vilamoura Algarve Resort

Job description

What will be your mission?
 Join the F&B Team at Tivoli Marina Vilamoura Algarve Resort in Portugal as an Intern As a F&B Service Intern (M/F) , you will be responsible for trainig and collaborating with the hotel team in the F&B service, from preparation to serving and coordinating the service with the kitchen team, complying with internal standards and procedures in order to guarantee a quality and excellent service, exceeding customer expectations.What will you do?
 • Provide excellent customer service that promote satisfaction.  • Welcome and acknowledge all guests according to company standards.  • Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.).  • Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences.  • Be aware and offer the different products and services available at the hotel’s restaurant.  • Review daily specials and changes on the menu with the correspondent F&B team.  • Handle restaurant reservations.    • Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly.  • Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required.  • Fulfill processes and procedures related to product set ups, quality and service according to brand standards.  • Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards.  • Identify opportunities to increase the F&B Department income by Upselling.  • Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests.  • Follow all relevant health department rules/regulations and all customer service guidelines.  What are we looking for?
  • We are looking for F&B Service Interns  • Vocational training on hospitality/F&B/kitchen . • Fluency in local language and knowledge of English is highly valuable. • Ability to work on his/her own and as part of a team. • Organizational skills. • Ability to work under pressure.  • Customer service oriented. • Focus on detail.  Internship Benefits 
 • Experiência internacional – diversidade de 150 nacionalidades diferentes. • Refeições na cantina. • Alojamento partilhado num apartamento para STAFF. • Fardas e serviço de lavandaria para as mesmas. • Certificado de estágio. • Oportunidades de desenvolvimento de carreira, com desafios nacionais e internacionais. • Grande variedade de programas de formação para desenvolver competências. • Iniciativas de bem-estar, incluindo condições de trabalho flexíveis.

Requirements