Job Description

Company Description

Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean. Our ships are designed to sail into landmark cities and small, exclusive ports that larger vessels cannot reach, providing our guests with unforgettable experiences.

At Mystic Cruises, we are committed to environmental sustainability and have implemented innovative technologies on our ships to minimize our impact on the environment. We also believe in the value of our employees and encourage them to share their thoughts and ideas, fostering a culture of creativity and innovation.

If you are passionate about travel, committed to sustainability, and eager to contribute your ideas to a team that values collaboration and innovation, then Mystic Cruises might be the perfect place for you. We are looking for talented individuals who want to be a part of our DNA and help us continue to provide exceptional experiences to our guests. Together Cruising the World! Come join us!

Job Description

• Assist the Chief Purser in matters regarding ship clearance and hotel administration tasks;
• Assist the Chief Purser with the crew sign on / sign off paperwork;
• As each crew member signs on / off, ensure that he/she:
  • Is in possession of all appropriate documents. Medical Certificate, Passport, STCW certificates etc. For sign on and handed out all necessary documents before disembarkation;
  • Collection of documents such as passport, Seamans book and certificates upon arrival of embarking crew;
  • Is signed on / off in both systems, Adonis and MXP;
  • Report with all crew changes is being sent shore side;
•   Request, compare and book flight tickets for disembarking crew;
•   Keeping crew informed about port shore leave regulations, cash advance schedules and other relevant information;
•   Check clearance requirements for each port;
•   Organize and participate in Crew Welfare Meetings as well as organizing Crew Activities;
•   Documents upload in Adonis (Personnel Management System);
•   Submission of documents such as Seafarers Employment Agreements shore side;
•   Ensure that all lists are up to date and contain the correct information as required. These include crew lists, customs lists, personal details, passport, visas, summary of qualifications, etc;
•   Be familiar with the Company’s SMS;
•   Enter charges to guests’ and crew´s shipboard accounts;

Qualifications

• Accounting degree or Higher Education in this particular field preferred, or hotel School beneficial;
• Minimum of two (2) years’ experience in same or similar position, preferably on board a cruise ship;
• Must be fluent in written and spoken English;
• Should have Basic German skills;
• Must have good administrative skills (Microsoft Office, MXP and Adonis knowledge are a plus);
• Knowledge in accounting and organization skills;
• Must possess excellent leadership skills and have to be able to deal with all kind of crew and passengers from different countries, ranks etc;
• Must be able to remain calm under pressure;
• Needs to have an outgoing personality and has to possess a positive attitude, maintaining a friendly and approachable demeanor at all times;

Additional Information

Safety Responsibilities

• To be familiar with Ship´s Emergency plans
• To be familiar with Safe Working Practices.

Emergency Duties

• Follow instructions on Safety Card;
• To participate in Guest/Crew Lifeboat Drills as per instructions;
• Other safety responsibilities, as assigned, but not limited to the above;

Financial Responsibilities

• Ensure that all shipboard documents are maintained and correct.
• Coordinate the flight details for offsigning crew with the appropriate travel agencies
• Ensure that the most costefficient method of transportation is used at all times.
• Collecting receipts of visa charges or similar from crew and fill expense reports.
• Pay out cash advance to the crew. Team Communication & Meetings

• To communicate with the Chief Purser on a regular basis.
• To encourage and demonstrate good communication, excellent teamwork and continuous training, coaching and counseling.

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