Gastronomy Concierge (M/F) - Tivoli Marina Vilamoura Algarve Resort

What will be your mission?

As a Gastronomy Concierge (M/F), you will provide guests with memorable culinary experiences, acting as a bridge between clients and the culinary team, ensuring service excellence, personalized attention, and guest loyalty.

What will you do?

• Welcome and assist guests with special gastronomic requests (diets, food restrictions, allergies, cultural/religious preferences).
• Personalize guest experiences across all outlets.
• Manage reservations for all resort outlets, as well as for gastronomic events.
• Present the resort’s dining options to create memorable experiences.
• Convert guests without prior dining plans into frequent culinary clients.
• Ensure internal coordination with all outlets.
• Act as a liaison between the guest, the kitchen, and the F&B service team.
• Coordinate requests with chefs, sommeliers, and front-of-house staff.
• Ensure accurate communication of dietary requirements to all relevant departments.
• Organize personalized gastronomic events (workshops, masterclasses, themed dinners).
• Provide hosting support during events and in outlets.
• Manage daily and weekly reports.
• Record guest preferences and gastronomic history.
• Provide reports on frequent requests and emerging trends.
• Support the development of new culinary products/services aligned with guest profiles.

What are we looking for?

• Education: Hospitality, Gastronomy

• Experience: Minimum of 1 year in luxury hospitality, concierge, or front office roles.

• Languages: Fluency in English + at least one additional language (preferably French, German, or Spanish).

• Technical Skills

• Knowledge of technology, international gastronomy, and dietary science

• Protocol, etiquette, and personalized service techniques

• Management of gastronomic reservations and events
• Discretion, empathy, and attention to detail
• Ability to anticipate guest needs
• Excellent communication and teamwork skills