Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes.


En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

Your tasks: <ul><li style="font-size:12.0pt">To maintain the cleanliness and supply of all allocated areas, including all corridors, storage areas, staff area and ancillary areas to the standard laid down by the Hotel.</li><li style="font-size:12.0pt">To clean and make up all allocated rooms to the standard</li><li style="font-size:12.0pt">To service dedicated Brand suites as per the ME standard</li><li style="font-size:12.0pt">To ensure that any stains on carpets and soft furnishings are reported promptly.</li></ul>  What are we looking for: <ul><li style="font-size:12.0pt;font-family:verdana, geneva, sans-serif">Experience in a similar position</li><li style="font-size:12.0pt;font-family:verdana, geneva, sans-serif">Individual must have excellent written, presentation, oral communications and interpersonal skills in English.</li><li style="font-size:12.0pt;font-family:verdana, geneva, sans-serif">Guest and service oriented</li></ul>

Room Attendant - ME Dubai

We are excited to introduce you to a luxurious and unique urban resort - Melia Desert Palm, a proud member of The Melia Collection. The resort is a five-star boutique property, offering a wide range of one, two, and three-bedroom villas, each featuring an intimate and completely private pool, which is highly sought after, especially amongst the GCC clientele. Additionally, you can stay in our beautifully curated suites with a view of the greenery. What makes this resort stand out is its equestrian theme, which is reflected in every aspect of the property. From four polo fields to a professional polo club, a riding school, and over 200 horses on the estate, you will be surrounded by the beauty of these magnificent animals. If you're looking for relaxation and rejuvenation, then you will love the world-class treatments available at the Samana Spa, or the wellness classes offered in our large recreation center. And when it comes to dining, you will be spoilt for choice with three delightful restaurants to choose from, or you can order food to your villa. Conveniently located just 20 minutes from the DXB airport and 25 minutes from Dubai Mall, Melia Desert Palm offers a serene oasis amidst the hustle and bustle of Dubai. You can unwind and soak up the tranquility of the lush estate while enjoying spectacular views of the dramatic Dubai skyline. At Melia Desert Palm Member of Melia Collection, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all. #LI-MR1 The Bartender is responsible for below tasks and others assigned by thier departments as necessary. <ul><li>Follow instructions given by the role's immediate superior regarding duties and obligations assigned before and at the end of each shift. Check that one's service station is well equipped and prepare tables following the established standards and according to the type of service.</li><li>Take part in the briefings held at the beginning of each shift to receive information on staff absences, VIPs, groups, events, general comments and to exchange opinions.</li><li>Offer a consistently warm, professional welcome and farewell to guests and clients on their arrival at and departure from the catering area, maintaining impeccable posture and presentation at all times.</li><li>Greet clients politely and tell them one's name, informing them that you will be in charge of serving them.</li><li>Mix drinks according to recipes.</li><li>Check identification of customers, to ensure that they are of legal drinking age.</li><li>Clean bars, tables, and work areas.</li><li>Maintains bar stock in accordance with established standards.</li><li>Take drinks orders accurately, checking requests with clients to prevent confusion. Offer specialities, wine service and make drink suggestions to increase sales.</li><li>Serve drinks as soon as they are ready. Any drinks that are not to the client's satisfaction should be removed immediately. If it is a simple matter, return the drink to the bar. If it is a more important issue, inform the supervisor immediately.</li><li>Take care when carrying prepared orders to avoid accidents and to meet safety standards at all times.</li><li>Have the bill ready when requested and strictly follow set procedures for collecting payment for bar bills, depending on the method of payment.</li><li>When clients make to leave, and if time permits it, pull back their chairs and say goodbye thanking them for their visit, inviting them to return.</li><li>Arrive for work on time and follow hotel policies and procedures on matters of discipline, presentation, working hours, transit areas and safety standards as set by the hotel.</li><li>Attend departmental meetings and participate in training programmes for the role on an ongoing basis.</li><li>Carry out all instructions and tasks assigned by the position’s immediate superior, as well as any other responsibilities as required by the role.</li><li>Perform other duties as assigned.</li></ul>Job Specifiactions:<ul><li style="text-align:justify">Minimum of 1-3 years experience in the same role</li><li style="text-align:justify">High School Degree or Equivalent</li><li style="text-align:justify">Excellent people skills</li><li style="text-align:justify">Strong English communication</li><li style="text-align:justify">Professional appearance </li><li style="text-align:justify">Ability to tackle a variety of problems</li><li style="text-align:justify">Attention to detail</li><li style="text-align:justify">Attentiveness and patience for customers</li><li style="text-align:justify">Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment</li></ul>

Bartender

Mission: Support us in driving our exciting new openings in the Maldives and Seychelles while working in a truly international environment. This position can be based either on the Maldives or on the Seychelles.  These position includes specific benefits which can be discussed during the interview process. Your tasks: <ul><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:dimgray;font-size:14.0pt">You design the Revenue Management strategy for the hotels with the goal of maximizing RevPAR and EBITDA</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:dimgray;font-size:14.0pt">You develop the pricing strategy for each segment and continuously monitor performance and results</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:dimgray;font-size:14.0pt">You oversee the Duetto pricing rules that guide price decisions and ensure the correct strategy is applied for every market segment and time period</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:dimgray;font-size:14.0pt">You lead the review and analysis of daily, weekly, and monthly pick-up reports, collaborating closely with your own team as well as with colleagues from Sales, E-Commerce, Marketing, and senior leadership</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:dimgray;font-size:14.0pt">You track market trends across all relevant perspectives and segments (business sources, room types, points of sale, etc.) to ensure ongoing optimization of the pricing strategy</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:dimgray;font-size:14.0pt">You monitor and analyze revenue performance across all distribution channels (GDS, IDS, melia.com, Hotel Direct, etc.).</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:dimgray;font-size:14.0pt">You are responsible for developing an effective pricing and upsell strategy for each room category in order to maximize revenue for superior and attribute-based rooms</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:dimgray;font-size:14.0pt">You create action plans for room types whose performance is below expectations</li></ul> What are we looking for: <ul><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:dimgray;font-size:14.0pt">Initial knowledge in pricing, forecasting, and benchmarking as well as experience in a similar position for at least 3-5 years</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:dimgray;font-size:14.0pt">An analytical mindset combined with strong communication skills</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:dimgray;font-size:14.0pt">A true team player who thrives in an international environment</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:dimgray;font-size:14.0pt">Fluency in English; Spanish is a plus</li><li style="font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;color:dimgray;font-size:14.0pt">Open to relocate to the Maledives or Seychelles</li></ul>

Revenue Manager (m/f/d)

GUEST EXPERIENCE MANAGER MISSION: the Guest Experience Manager is the head of the department in the hotel, ensuring compliance with product, service and image standards, for the maximum satisfaction of customers, always offering unique and personalised experiences and committing to achieve excellence in customer satisfaction and optimisation of economic and human resources under their responsibility. Your Tasks:<ul><li style="line-height:115%;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-indent:1.0px">To be the brand ambassador in the hotel, ensuring optimal implementation of the attributes, standards and manuals that apply in their department, as well as ensuring compliance in the rest of the areas, defining improvement plans if necessary.</li><li style="line-height:10.75pt;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-indent:1.0px">Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.</li><li style="line-height:113%;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-indent:1.0px">Implementing the different customer experience management tools, as well as monitoring and analysing the results of the Voice of the Customer, ensuring compliance with the goals set and defining improvement plans if necessary.</li><li style="line-height:normal;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-indent:1.0px">Define and implement the guests’ digital experience, according to the global strategy.</li><li style="line-height:normal;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-indent:1.0px">Manage customer incidents, following the established protocols.</li><li style="line-height:normal;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-indent:1.0px">Adapt the standards subject to the local customisation of the product.</li><li style="line-height:normal;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-indent:1.0px">Support negotiations with external suppliers, following the product guidelines set.</li><li style="line-height:115%;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-indent:1.0px">Define, develop and implement the hotel's Sensory Architecture strategy, in terms of lighting, decoration, aroma and piped music, ensuring compliance in different areas.</li><li style="line-height:10.75pt;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-indent:1.0px">Approve material orders, following the marked product guidelines, for the best optimisation of economic resources, ensuring optimal</li><li style="text-indent:0.0cm;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-align:left">control of their department’s inventories.</li><li style="line-height:normal;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-indent:1.0px">Define and implement the strategy of the Experience and / or Event Programme as applicable.</li><li style="line-height:normal;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-indent:1.0px">Define, implement and manage the Entertainment programme strategy if applicable.</li><li style="line-height:115%;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-indent:1.0px">Manage and supervise the Guest Service Line team (if applicable), ensuring that the standards and services established for the department are efficiently met to achieve ultimate customer satisfaction.</li><li style="line-height:115%;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-indent:1.0px">Manage and supervise the Guest Services / Concierge / Butler and Destination Concierge team (if applicable), ensuring that the standards and services established for the department are efficiently met to achieve ultimate customer satisfaction.</li><li style="line-height:normal;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-indent:1.0px">Search and analyse information on the competitors to maintain the hotel positioning.</li><li style="line-height:normal;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-indent:1.0px">Research and develop innovative experiences and services that keep the hotel at the forefront.</li><li style="line-height:normal;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-indent:1.0px">Manage the hotel's seasonal closure and reopening processes.</li><li style="line-height:normal;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif;text-indent:1.0px">Coordinate, implement and analyse the pilots that are determined in their area.</li><li style="line-height:normal;background-color:white;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif"> </li></ul>What are we looking for:University degree, preferably Tourism or Hospitality, or similar. Language Skills advanced English.<ul><li style="line-height:normal;background-color:white;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Development of management tools and processes, as well as improvement of KPIs. </li><li style="line-height:12.4pt;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Knowledge of brand strategies</li><li style="margin:0.05pt -0.75pt 1.0E-4pt 0.0px;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Knowledge of hotel management and/or Customer Experience tools.</li><li style="margin:0.05pt 0.0cm 1.0E-4pt 0.0px;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Financial knowledge.</li><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Knowledge of Hotel Operations.</li><li style="margin:0.05pt 0.0cm 1.0E-4pt 0.0px;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Ability to lead and inspire a team.</li><li style="line-height:12.35pt;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Organisation and planning.</li><li style="line-height:12.35pt;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Analytical capacity.</li><li style="margin:0.05pt 0.0cm 1.0E-4pt 0.0px;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Proactivity and Innovation.</li><li style="margin:0.05pt 0.0cm 1.0E-4pt 0.0px;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Excellent communication skills.</li><li style="margin:0.05pt 0.0cm 1.0E-4pt 0.0px;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">High vocation for service.</li><li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Problem-solver.</li></ul><ul style="margin-top:0.0cm;margin-bottom:0.0cm;text-align:left" type="disc"><li style="color:#8e8783;margin-bottom:0.0cm;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Attention to detail.</li><li style="color:#8e8783;margin-bottom:0.0cm;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Knowledge of hotel operations. </li><li style="color:#8e8783;margin-bottom:0.0cm;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Excellent communication skills</li><li style="color:#8e8783;margin-bottom:0.0cm;line-height:normal;background-color:white;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:&#39;trebuchet ms&#39;, geneva, sans-serif">Problem-solving skills. </li></ul> External: 3 years in a similar position in the hospitality industry. Internal: At least 2 years’ experience in the Guest Experience department in a manager role.

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Room Attendant - ME Dubai

Bartender

Revenue Manager (m/f/d)

Guest Experience Manager

Room Attendant - ME Dubai

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