Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes.


En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

Job Summary: Melià Hotels International, per Palazzo Cordusio, è alla ricerca di Commis de Rang appartenenti alle Categorie Protette. Di cosa ti occuperai?<ul style="list-style-type:disc"><li>parteciperai all'allestimento della Sala e dei tavoli;</li><li>supporterai gli Chef de Rang nello svolgimento del servizio;</li><li>garantirai la disponibilità delle attrezzature necessarie per la mise en place.</li></ul> Cosa stiamo cercando?<ul style="list-style-type:disc"><li>pregressa esperienza nel ruolo di almeno 6 mesi;</li><li>conoscenza buona della lingua inglese;</li><li>capacità di lavorare in team.</li></ul>

Personale di Sala Appartenente alle Categorie Protette - Melia Hotels International

Missione: Garantisce che il servizio di ristorazione sia svolto con successo e in linea con gli standard di qualità definiti dall'Hotel. Responsabile della qualità, preparazione e presentazione del cibo prodotto nella cucina assegnata. Cosa dovrai fare:<ul><li>Predisporre la realizzazione dei diversi servizi.</li><li>Portare a termine preparazioni preliminari.</li><li>Preparazione di piatti semplici</li><li>Partecipare alla cura della cucina e dei locali annessi</li><li>Rispettare le norme igieniche e di sicurezza vigenti</li></ul> Chi stiamo cercando:<ul><li>Ottima conoscenza dell'italiano, la conoscenza dell'inglese costituisce titolo preferenziale.</li><li>Pregressa esperienza in ambiente cucina anche minima.</li><li>Essere organizzati e in grado di comunicare efficacemente con i colleghi.</li></ul>

Commis di cucina - ME Milan Il Duca

Job Summary: To manage properly all the activities related to Front Office Department What will I be doing?<ul><li>Check-in and check-out hotel guests in a timely and professional manner.    </li><li>Process all payments according to established procedures.   </li></ul><ul><li>Welcome guests in a friendly, prompt, and professional manner   </li><li>Register guests, issue room keys and provide information on hotel services and room location</li><li>Up-sell rooms when possible, to maximize hotel revenue</li><li>Accurately process all cash and credit card transactions in accordance with established procedures </li></ul><ul><li>Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.   </li><li>Respond appropriately to guest complaints  </li><li>Make appropriate service recovery gestures in order to ensure total guest satisfaction.   </li><li>Perform other duties as assigned. </li></ul> What are we looking for?<ul><li>Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.   </li><li>Must be fluent in English; other languages are preferred.   </li></ul><ul><li>1-year experience in a fast environment in the same or similar position in a hotel/resort. </li><li>Passionate for Hospitality and with a  strong attitude to interpersonal relationships</li></ul>

Front Office Agent - INNSiDE Milano Torre GalFa

Le Melia Paris la Défense, un hôtel contemporain 4 étoiles de 364 chambres et de 19 étages, avec 11 salles de réunion, un Fitness center, 2 restaurants, et un bar situé au dernier étage, le SKYLINE, avec vues panoramiques sur Paris, est à la recherche de son futur talent en tant que Assistant Front Office Manager H/F pour compléter l'équipe Réception.Si vous êtes à la recherche d'une nouvelle aventure au sein d'un hôtel unique avec une équipe dynamique, alors n'hésitez plus et rejoignez-nous!Que vais-je devoir faire?Missions Principales:<ul><li>Assister la Cheffe de réception dans ses missions diverses (opérationnelles, managériales, administratives...)</li><li>Organiser et superviser le travail des équipes de réception, et s'assurer de la qualité des prestations d'accueil délivréesAssister la Cheffe de Réception dans l’anticipation et l’optimisation de l’activité (gestion des plannings, préparation des arrivées...)</li><li>Participer au recrutement, l'intégration des nouveaux collaborateurs et la formation de l'équipe Réception</li><li>Participer à l'évaluation des collaborateurs dans le but de développer leurs compétences et de les faire évoluer</li><li>Veiller au respect des procédures et des standards qualité du groupe Melia Hotels International</li><li>Apporter son soutien auprès de l'équipe pendant les périodes de forte activité et lorsque c'est nécessaire</li><li>Participer aux actions de fidélisation des clients</li><li>Contrôler les performances en termes de qualité et de Chiffres d'Affaire, et prendre des actions si nécessaire (Procédures &amp; Projets)</li></ul>Profil Recherché:<ul><li>Vous justifiez d'une expérience d’un an minimum sur un poste similaire (middle management)</li><li>Vous avez de réelles capacités en management (empathie, écoute, communication)</li><li>Vous avez le goût du challenge et l'esprit d'équipe</li><li>Vous maîtrisez les systèmes informatiques (Opera Cloud, Pack Office)</li><li>Vous avez un anglais et français courant, la maîtrise d’une troisième langue est appréciée</li></ul> Conditions d'emploi et avantages<ul><li>Contrat en CDI</li><li>Durée de travail hebdomadaire: 39h</li><li>2 jours de repos consécutifs par semaineIndemnités nourriture</li><li>1 RTT par mois</li><li>Uniforme fourni et entretenu par l'hôtel</li><li>Prime annuelle d'habillage/déshabillage</li><li>Prime annuelle de 8% du salaire annuel brut</li><li>Mutuelle &amp; Prévoyance</li><li>Remboursement de l'abonnement de transport à 70%</li><li>Tarifs préférentiels dans les établissements du groupe Melia Hotels International</li></ul>Parce qu’appartenir à la grande famille Meliá c’est être VIP.Vous pourrez profiter de My MeliáRewards, notre programme de fidélité exclusif nous donnant accès a des tarifs préférentiels attractifs mais également de notre programme My MeliáBenefits, proposant des remises exclusives sur une grande variété de produits et de services, des avantages pour profiter d'activités saines et sportives ainsi que des actions caritatives. Soyez fier d'appartenir à Meliá autant que nous serons fiers de vous

Assistant Front Office Manager H/F - Melia Paris la Défense

Dans le cadre de son développement, Melia Hôtels International a ouvert en février 2015 son 6ème hôtel français en plein cœur du quartier des affaires de La Défense. Cet Hôtel contemporain 4 étoiles de 364 chambres et de 19 étages offre à ses clients un espace convention, un Fitness center, 2 restaurants et un bar situé au dernier étage le SKYLINE, avec vues panoramiques sur Paris.Pour venir compléter son équipe Restauration, le Melia Paris la Défense recherche son futur talent en tant que Commis de room H/F CDI.Missions Principales:<ul><li>Être attentif aux attentes et aux besoins du client</li><li>Etablir la commande du client, annoncer et transmettre la commande en cuisine</li><li>Réaliser et vérifier les opérations de facturation et d'encaissement</li><li>Nettoyer les différents éléments du point de vente</li><li>Débrasage et redressage des tables</li><li>Nettoyer et remplir les consoles du restaurant</li><li>Connaissance de l'offre restauration des collaborateurs</li><li>Veiller à la propreté de son lieu de travail et à la sécurité alimentaire (HACCP)</li></ul>Profil recherché:<ul><li>Idéalement vous avez une expérience d'au moins 1 an dans un poste similaire</li><li>Connaissances spécifiques : connaissance des vins, culture gastronomique, décoration, art de la table, MICROS, Opéra.</li><li>Vous avez un anglais professionnel, la maîtrise d’une troisième langue serait appréciée</li></ul>Conditions d'emploi :<ul><li>A compter du 09/07/2026</li><li>Contrat de 39h/semaine</li><li>2 jours de repos consécutifs/semaine</li><li>Pas de coupure</li><li>1 RTT/mois</li><li>Uniforme fourni et entretenu par l'hôtel</li><li>Mutuelle et prévoyance</li><li>Plateforme d’E-learning eMelia</li></ul>Avantages financiers :<ul><li>Indemnités nourriture</li><li>Prime annuelle d'habillage/déshabillage</li><li>Remboursement de l'abonnement de transport à 60%</li><li>Tarifs préférentiels dans les établissements du groupe Melia</li></ul>Type d'emploi : CDI

Commis de room service H/F - Melia Paris La Défense

City lovers choose our hotels. Located in the most popular cities, we are renowned for our exceptional service and warm Spanish hospitality. Treat yourself to an autumn escape in the city of your dreams and stay in our hotels where every moment is unrepeatable. Soul Matters. Mission: To manage properly all the activities related to Front Office Department Main responsibilities:<ul><li>Check-in and check-out hotel guests in a timely and professional manner.</li><li>Process all payments according to established procedures.</li><li>Welcome guests in a friendly, prompt, and professional manner</li><li>Register guests, issue room keys and provide information on hotel services and room location</li><li>Up-sell rooms when possible, to maximize hotel revenue</li><li>Accurately process all cash and credit card transactions in accordance with established procedures</li><li>Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.</li><li>Respond appropriately to guest complaints</li><li>Make appropriate service recovery gestures in order to ensure total guest satisfaction.</li><li>Perform other duties as assigned.</li></ul> What are we looking for?<ul><li>Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.</li><li>Must be fluent in English; other languages are preferred.</li><li>1-year experience in a fast environment in the same or similar position in a hotel/resort.</li><li>Passionate for Hospitality and with a strong attitude to interpersonal relationships</li></ul> The position can be classified between level C3 and level C2 of the National Collective Contract Turismo AICA, with an initial economic treatment not lower than the contractual minimums foreseen for the level that will be identified at the outcome of the selection (level C3: €1.621,40 gross monthly; level C2: €1.726,99 gross monthly). The indicative Gross Annual Salary is between €22.699,60 and €24.177,86, in relation to the skills, experience gained, degree of autonomy, responsibilities and working conditions of the position.  Further information on framing, economic treatment, any reward systems, welfare and company benefits will be provided during the selection process.

Front Office Agent - Melià Milano

MISSION: Responsible for the daily operations of the department, committed to achieving excellence in customer satisfaction. Works alongside the team to meet and exceed customer service expectations. RESPONSIBILITIES:<ul><li>Personalize guest interactions by using their name during conversations.</li><li>Maintain accurate guest profiles, ensuring compliance with data regulations.</li><li>Stay informed about VIP arrivals and ensure a proper welcome.</li><li>Handle front desk administrative tasks, including billing and credit card processing.</li><li>Manage guest complaints with professionalism and empathy.</li><li>Communicate important information to front desk management.</li><li>Continuously improve skills and contribute to front desk best practices.</li><li>Support the Revenue team by maximizing upselling and cross-selling.</li><li>Ensure smooth and efficient check-in/check-out processes, including digital check-ins.</li><li>Handle internal and external guest phone requests when necessary.</li><li>Act as a hotel ambassador, upholding service standards at all times.</li><li>Address guest inquiries and requests efficiently within an acceptable timeframe.</li></ul>CUSTOMER EXPERIENCE:<ul><li>Comply with brand standards and operational guidelines.</li><li>Personalize guest experiences by anticipating and exceeding expectations.</li><li>Handle customer incidents and escalate unresolved issues.</li><li>Support the hotel’s Sensory Architecture and promote its services, events, and experiences.</li></ul>REQUIREMENTS:<ul><li>Education: University degree or vocational training in Tourism, Hospitality, or similar.</li><li>Languages: Advanced English; a third language is a plus.</li><li>Experience: At least 1 year in customer service.</li><li>Skills: Hotel operations, check-in/out procedures, customer service, complaint handling, organization, and communication.</li></ul>CONTRACT:<ul><li>Fixed-term contract.</li><li>Level C2, CCNL Turismo AICA.</li></ul>

Front Office Agent Appartenente alle Categorie Protette - Melià Hotels International

We are looking for Front Office Agent - Tenuta di Artimino Melia CollectionSeasonal Job -  March to OctoberStaff House AvailableJob Summary: To manage properly all the activities related to Front Office DepartmentWhat will I be doing?<ul><li>Check-in and check-out hotel guests in a timely and professional manner. </li><li>Process all payments according to established procedures.  </li><li>Welcome guests in a friendly, prompt, and professional manner   </li><li>Register guests, issue room keys and provide information on hotel services and room location</li><li>Up-sell rooms when possible, to maximize hotel revenue</li><li>Accurately process all cash and credit card transactions in accordance with established procedures </li><li>Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.   </li><li>Respond appropriately to guest complaints.  </li><li>Make appropriate service recovery gestures in order to ensure total guest satisfaction.   </li><li>Perform other duties as assigned.</li><li>Collaborate on Guest Experience tasks.</li></ul>What are we looking for?<ul><li>Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.   </li><li>Must be fluent in English; other languages are preferred.   </li><li>1-year experience in a fast environment in the same or similar position in a hotel/resort. </li><li>Passionate for Hospitality and with a strong attitude to interpersonal relationships.</li><li>Knowledge of Opera Cloud would be a plus.</li></ul>Join us! Your benefits:<ul><li>Excellent discounts through our global program My Melia Reward for you, your family, and your friends. </li><li>Many development and advancement opportunities as part of our global Melia Hotels International family.</li><li>Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth!</li><li>A variety of social events and activities focused on diversity and inclusion, creating opportunities to celebrate, as "We're Social!" is one of our values.</li><li>Restaurant Tickets - Meal Vouchers. </li></ul>

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