Job description
Job Summary
Provide support to the reception and bellboy team in assisting guests, ensuring a smooth arrival and departure experience while gaining practical experience in the area of hospitality and customer service.
Essential Functions
• Support the Guest Services team in maintaining and improving the quality of the guest experience.
• Assist in developing and maintaining a first-class Guest Services environment by working alongside experienced staff.
• Learn and become familiar with all hotel services, features, and local attractions to provide accurate information to guests.
• Support in resolving guest inquiries or minor complaints under supervision, ensuring guest satisfaction.
• Assist in maintaining the cleanliness and organization of assigned work areas.
• Learn the correct maintenance and use of hotel equipment, using only authorized tools and resources.
• Follow departmental policies and procedures in accordance with hotel standards.
• Support in ensuring the lobby area remains attended and welcoming at all times.
• Help protect guests’ belongings and hotel property by following security guidelines.
• Assist in keeping accurate records of guest room keys issued to bell staff.
• Participate in on-the-job learning and training sessions to understand hotel operations and service standards.
• Respond to guest requests accurately, promptly, and courteously.
• Observe and anticipate guests’ needs, responding proactively under supervision.
• Help record relevant information in the daily logbook.
• Assist in transporting guest luggage upon arrival, during room changes, and at departure.
• Learn to correctly label, store, and retrieve luggage from the storage area.
• Observe and assist in explaining hotel fire and safety procedures to guests.
• Accompany guests to their rooms, demonstrating how to use their key cards and explaining available services such as laundry.
• Remain attentive and professional at the assigned station, maintaining proper posture and presentation.
Other Duties:
• Support and asisst the Front office team.
• Foster positive working relationships with other departments.
• Maintain and improve the quality of all public areas.
