Job description
Are you a master of craft?
Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly?
Do you embrace a growth mindset?
We invite you to become a fan of the exceptional.
About The Job
You will lead the team of spa therapists, ensuring consistent delivery of treatments to brand standards, provide training and coaching, and support in the overall management of the spa. This role is crucial in maintaining high performance, luxury service standards, and strong team dynamics within the spa environment.
You will be responsible for the following duties:
Supervise the spa treatment team, ensuring operational excellence, smooth shift management, and effective scheduling.
Monitor and maintain treatment quality, consistency, and guest satisfaction through regular audits and feedback.
Conduct regular training sessions, hands-on coaching, and skill development for spa therapists.
Be present in daily operations to offer guidance, resolve guest concerns, and ensure luxury service standards are met.
Support retail sales performance, coaching therapists in upselling techniques and product knowledge.
Oversee treatment room standards, ensuring impeccable cleanliness, presentation, and ambiance at all times.
Participate in the recruitment, onboarding, and performance management of spa therapists.
Promote a culture of care, professionalism, and continuous improvement within the team.
We Expect From You
Prior experience as Spa Supervisor, Lead Therapist, or Assistant Spa Manager in a luxury hotel or resort environment.
Recognised qualification in massage therapy, aesthetics, or a related wellness discipline.
Proven ability to lead a team, coach for performance, and uphold treatment standards in a five-star setting.
Ability to train, motivate, and manage a team of spa professionals, ensuring a culture of excellence and care.
Skills in managing spa products, equipment, and inventory, ensuring optimal stock levels and cost control.
Ability to create and implement promotional strategies, treatment packages, and seasonal campaigns to increase spa bookings and drive revenue.
Open to learning and embracing treatment concepts and wellness philosophies from diverse cultures.
Willing to work a flexible schedule, including weekends and holidays, in line with business needs.
Effective communication skills, both written and verbal, in Spanish and English.
So what are you waiting for?
